Their website is absolutely rubbish. You can't use the "contact us" part when they are out of hours. I can't access my documents as it won't let me in either as an existing customer or as a new one - I tried both in case I wasn't registered. Renew my policy???? You have got to be kidding me. I think the automatic renewal idea means companies like this are still in business. The only people still with them, must be those (like myself it would seem) can't actually get in contact with them