Insured my lease car with RIAS as it was the cheapest deal. My lease came to its end during the year of me having taken out the insurance so tried and tried again to insure my new lease car without luck on the website. I had to call and was on hold for 40 minutes before getting through to a representative. Gave all my new car details but was told that the system wasn't able to quote. The representative had to put me on hold to speak to a manager. When she returned, she told me that my car insurance had been declined! She went on to explain that they were not prepared to insure me because my car was "too new"!!! Yes, you read that correctly. I have never heard of anything quite so ridiculous in my life. RIAS said their only option was to refund me for the rest of the year and I had to get new insurance from elsewhere. The representative did say that they would normally charge £50 to organise the refund but they were prepared to waive this, on this occasion! I am beyond angry and still can't quite believe that they refused to insure me because I was leasing a brand new car. An absolute joke. Never again.
6 months ago
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RIAS has a 4.02 average rating from 1,423 reviews

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Alice, Customer Support

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