From the start, Ribbons Galore was professional, cordial and the product was excellent -- with fast, prompt delivery. Robin Gluvers -- from my initial contact with her via email to a follow up telephone -- was professional. She sets the standard, I believe, which all should strive to achieve when dealing with customers, patrons. She demonstrated customer service that is second to none. I was extremely impressed with both the service and the deliverable (the product). Without any hesitation, Ribbons Galore is a business I would recommend to others -- as well as repeat business for me! Way to go.