I had enquired about a Sony hi res music player and quoted a price of £129 and 10% more off as a vip customer unfortunately before I could purchase it a family member too critically ill and I could get the purchase completed a few weeks later I called back to continue with the sale only to be told the cost had risen to £179 and the best that could be done was 20%off which was £40 difference I thought under the circumstances that the sale price could’ve been held especially if I’m classed as a vip customer but no , I did manage to get one around the original sale price from Amazon but must say I’m really disappointed with richer sounds as I do most of my music shopping there