I have purchased a Samsung Smart TV as a gift for a family member and the sales staff at Richer Sounds were very helpful and informative. They answered questions very honestly, checked stock, and even carried it to the car. The tv was for our adult grand-daughter who was amazed at what this tv could do. She telephoned the store the next day for some information about one of the apps on the tv and the helpful staff gave her the necessary info. They even gave her the contact number and e-mail address for the manufacturer in case she needed further assistance. I have purchased electrical items myself from Richer Sounds and have been very pleased with both the quality and prices of this store. So you can shop with confidence from Richer Sounds.