This is about after sales help….WE Like the showroom and find the R/S approach to be helpful and honest. If they know they know and if they dont they find out. I’ve bought two samsung TVs from them - not sadly the big spend model this time! Very happy and return to get the bigger one next time. Best of all was the installation done by Liam Clements - he did a great job and they both look great and are well positioned. 8 months later had a slight problem with a wobbly extension arm. He was passing by an hour later and dropped in fixed and left. Fabulous service. Straight talking and no messing.