Welcomed with warm smiles from the moment I walked in. I had contacted the shop on the day before to check the availability of a certain TV I had my eye on and they told me they had one left in stock. I optimistically asked if they could reserve it by any chance and to my surprise they said it was absolutely fine. I had never been to Maidstone before so I wanted to check the surrounding shops in the area so I asked if it was possible to have Richer Sounds keep hold of the TV until I had finished and they quickly responded with a "Yes, that's absolutely fine!" Few hours had gone by and I was finished shopping, I returned to the shop where I was again greeted with warm smiles, the staff instantly recognised me and I was greeted by the same member of staff who had served me on my previous visit. The handover was completed and the member of staff (James) even offered to carry the item back to my car that I had parked round the corner. Although I was very humble and grateful I had to refuse! Overall, a fantastic visit and great quality service. I will be shopping here again in the near future and will recommend the store to friends and family to do the same.