Our first experience with "richer sounds" was on line I found their web site easy to follow and again informative.We were looking for a smart tv and called in to their York store where we found the staff extremely helpful without being "pushy".It was 5,15pm on a Friday teatime when we made our purchase and we had to go and get our car from the car park and the traffic was horrendous.However the sales assistant assurred us not to worry and if we did'nt make it back before the store closed at 6.oopm that he would wait for us to get there.This he did and brought our tv out to the car and gave us directions on how to get out of the city centre!I would certainly recommend "richer sounds" it reminded me of how stores used to be.