Absolutely first class service. Recently I went to another Richer Sounds but to be honest did not have a great experience. Without dwelling on it too much I got the impression that I was not really wanted in the shop. Half way through asking for advice the salesman left me and went to another couple who wanted a TV and just left me stood there. This went on for some time until I complained and then he sent someone else to me. He also did not seem like he was interested. I asked how the the other couple took precedence over me and I was told that I had been there too long. I had been in the shop for 1 1/2 hours but I explained that I would be making a purchase but did not want to buy the wrong item - I wanted to be happy with my purchase. When I left I actually apologised for taking so long. It wasn't until I got in my car that I thought to myself - what am I doing apologising - he should have apologised for the their service (or rather lack of) Anyway. I then went to Richer Sounds (York) and was met by Joe. Within minutes the experience was totally different. He listened to what I was looking for then took me to the demo room to show me some speakers, amps etc. Everything that he did was above and beyond what I expected and the service was impeccable. Full credit to him. There were so many different things that he did that I would be writing for an hour to list them all but needless to say I am very happy. It was just all the little things that he did that amounted to an overall great experience. His friendly manner coupled with his great knowledge and eagerness to make sure the customer left with exactly what they wanted was fantastic. Even when I had got home he was still on the other end of the phone giving 'set up advice' and sourcing manuals etc Well done Richer Sounds (York) - you are now my go to shop for my audio and visual requirements.