I bought some sound equipment with a new LED TV on 11th Jan 2015 from Richer Sounds Birmingham store. This equipment was meant to decode the optical digital sound signal from the TV and play through a stereo amp. I never managed to get the TV to work this way and as the sound from the LG Television was acceptable and I live 60 miles away, never got round to returning the faulty goods until 01/01 2016. The person who served me was a new trainee and managed to locate my purchase on their database with a little help from the manager and fully refund me. This was not an easy problem to resolve as I hadn't bothered to take the receipt with me. Top marks for team work and good customer service. I will definitely use you again.