Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.38

3.4 Rating 160 Reviews

59 %

of reviewers recommend Richer Sounds

Company Reviews

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3.4

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 1 star review on 2nd March 2026

Roma Littel

Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their assistance was truly helpful. They resolved my withdrawal problem promptly and ensured everything progressed smoothly.”

Richer Sounds 1 star review on 26th March 2026

Helpful Report

Posted 5 days ago

“Richer sounds are always the best option for HiFi, TV and all other home media technology. Best customer service in the game, most knowledgeable advisors and only stocking genuinely good products that won't let you down.”

Helpful Report

Posted 3 weeks ago

“From the beginning, their professionalism and swift response stood out. They handled my withdrawal issue in an organized and effective manner, ensuring everything moved forward smoothly. Their clear explanations and regular updates brought peace of mind during the process. I truly value the commitment and attention they gave to my case.”

Helpful Report

Posted 4 weeks ago

“I ordered an 85 inch tv with them and communication is fantastic. They have it delivered 3-5 working days in ROI. However, I encountered problems of the TV in less than a day, I reached out to them and they refunded me anyhow. I was skeptical at first as I read mixed reviews of them not entertaining customers when problem arises. But gladly they did with me.”

Helpful Report

Posted 1 month ago

“Customer service now in this shop is ABYSMAL. Yes they are great until you have an issue. You get fobbed off my rude members of staff. I am SO disappointed”

Helpful Report

Posted 2 months ago

“I recently had some serious money to spend on hi fi equipment and this company seemed to have nothing in stock. Th item would be showing as in stock until you tried to buy it then suddenly they had none. I will avoid them in future.”

Helpful Report

Posted 1 year ago

“Stole my money refused to refund it. Will be going back to Belfast so will see how they manage to ignore me in person in store. Solicitor now on case”

Helpful Report

Posted 1 year ago

“Paul, at Richer Sounds Southampton, gave good advice and suggestions, during a recent phone enquiry. The customer service was a true reflection of the claims on their website.”

Helpful Report

Posted 1 year ago

“I spoke to Zach in the Eton branch of Richer Sounds. I would like to say that he was extremely helpful - my voice was croaky - but he stated he could hear me perfectly well, and answered all my questions very satisfactorily. 😁”

Helpful Report

Posted 1 year ago

“Wonderful staff who are patient and have great product knowledge.”

Helpful Report

Posted 1 year ago

“I have been a customer of richer sounds reading for a number of years. The staff at the store have always been so very friendly and supportive, in particular Kieran ,Steve and the installer Toby . They have so helpful that I have come to consider them as friends rather than shop staff . The price of their equipment has always been competitive.P Stockwell.”

Helpful Report

Posted 1 year ago

“They say they will price match. Filled in an online form asking for price match but was refused even though the competitor was offering exactly the same item. False advertising?”

Helpful Report

Posted 1 year ago

“Absolutely terrible! Went to the branch in Oxford to buy a tv which was advertised as sale but ended up paying a lot more. Misleading advertising and unprofessional staff!”

Helpful Report

Posted 1 year ago

“If I could put zero stars I would,phoned up to order a benq projector on Sunday at 3.40 ish ,asked if it was in stock the man said its coming from our warehouse,asked was it definitely in stock,I was told there are 2 available, so I said to order it, when will I get it ,I was told 5 to 7 days ,phoned up the following Saturday and asked why I had not received an email receipt.the man called Thomas spoke to the man I was dealing with on Sunday and came back saying I was told on Sunday it was out of stock lies from the richer sound people,then to be told two people bought the same projector at the same time as me so no stock left for my order probably more lies as there was probably no stock when I asked now its not going to be here within the 5 to 7 day period stated .DO NOT USE THESE PEOPLE TOTALLY MESS YOU ABOUT.WILL NOT BE USING AGAIN,IF YOU WANT GOOD CUSTOMER SERVICE GO TO PETER TYSON MUCH BETTER PEOPLE TO DEAL WITH.”

Helpful Report

Posted 2 years ago

“Have used Richer Sounds for as long as I can remember. The staff are more than salesmen they have a genuine interest in the job and customers benefit from there vast experience. Prices are Allways competitive and guarantees often much better than other establishments. I wouldn't go anywhere else.”

Helpful Report

Posted 2 years ago

“I bought a TV last August from the Croydon branch on being assured that I could connect my ancient Humax recorder and DVD player to it. They would need adaptors and connect to a splitter which was also connected to the aerial. It sounded like a good plan, but it took a long time for the splitter to arrive and for the peripherals to be connected, and then the TV wasn’t turned on to show how they would be accessed. Later, I was abruptly informed by a member of staff that my Humax wouldn’t work and my recordings would be destroyed! He took its adaptor off and left. So I bought a modern Humax, which offers more features. The two devices were finally connected on 20th November by the manager who apologised for the delays and gave me a tutorial on how to access and use them. Overall, I am happy now with the service, Most of the staff are helpful and well trained. I will be buying a sound bar from the company soon.”

Helpful Report

Posted 2 years ago

“Rarely find service of this level. From the start to the delivery and after sales support this is on another level. The product a tv was at a very competitive price and a free sound bar made this an incredible deal. Special shout out for Levi from the Leicester branch who was exceptionally helpful and a credit to this company”

Helpful Report

Posted 2 years ago

“68 year old grandad misled, lied to and ripped of, i took my 1968 sg in and was told it needed some work, and after would be worth no more than £2000. well I believed them, there the experts,[at taking advantage of old pensioners] all they did was solder a dry joint and polish it, THEN SOLD TWO WEEKS LATER FOR £3000,they lied to me and made a£1000,more than they told me, shame on them, please don't shop hear, when I contacted them I was offered £100 discount on an amp shame on them for ripping of somewons grate grandad, if you support me let me know, grandadhewitt@gmail.com”

Helpful Report

Posted 2 years ago

“Hi: bought set hi fi floor standing speakers cost nr £3000. Purchased my 948 focal being informed by richer sounds that the cambridge audio equipment was all adequate for these speakers: speakers went wrong in dec 2022 delivered them to shop which is extremely difficult due size them, we are now may 2023 and i still have no speakers: due fact they are made france: i believe u could walk the distance france and back 5 months: richer sounds use every possible excuse they can once had money they do Not provide the service you would expect when you spend big sums money: ive spent a fortune with richer sounds : 5 months to carry out a repair ? In may now 2023 maybe its the old covid excuse or the cost of importation: if you want specialist equipment with good after sales avoid richer sounds very helpful taking money :do wonder what they feel like if carried out work for them personally at there house and told them cant return for 5 months ? Be warmed they will make the sale on you: your using the equipment wrong there after: and those who no what they talking about they try to use every excuse they can i stood for hour in there shop to prove my speakers had gone wrong and all along they did not want turn the volume control on there amp above halfway ?”

Helpful Report

Posted 2 years ago

“Excellent company”

Helpful Report

Posted 3 years ago

Richer Sounds is rated 3.4 based on 160 reviews