Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.41

3.4 Rating 151 Reviews

60 %

of reviewers recommend Richer Sounds

Company Reviews

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Metrics

3.4

Based on 151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped with Richer Sounds for over 20 years now, each year the service has gotten noticeably worse. In days gone by they were easily the cheapest and offered the best guarantees but many other shops now offer similar packages. What's gone down hill awfully though is the customer experience and the after sales, want to demo a £1,000 TV, no, because they won't open a box, trial a 4k TV with an SD source, no. Find a fault with the tv, spend months emailing customer service who take a week to respond and just ignore all of your comments in the last mail, yes. It's a real shame but Richer have finally turned into their competitors.”

Helpful Report

Posted 4 years ago

“Poor Scanning Sensitivity I recently purchased the Tibo 1435 DAB tuner, my former Denon FM/AM tuner developing faults after 25 year’s service. Whilst the sound quality is good, it is often affected by what seems to be a weak DAB signal in my area and reception is prone to interference even though it receives its signal via a roof-mounted, omni-directional DAB aerial. Even after performing a factory reset the auto scanning system will not pick up BBC national stations or even my local BBC radio station (Stoke). It will, however, pick up BBC stations in Derby, Liverpool, Hereford & Worcester and even BBC Wales. I can only receive BBC national stations, 1,2,3, etc, by means of manual tuning. Furthermore, when eventually manually tuned to a national station it will not store them on any of the nine preset buttons. The unit, of Chinese manufacture, comes with no comprehensive user instructions and one has to resort to a poorly written online booklet. Anyone considering a new tuner should give the Tibo 1435 a wide berth.”

Helpful Report

Posted 4 years ago

“I saw a pair of Wharfedale Diamond 9.0 speakers advertised on Richer Sounds' website for the great price of £39. After checking the specs and reviews I knew they would be just what I wanted, so went off to the Southampton store to buy them, as they were store purchase only. On arrival, one member of staff was already talking with a customer. I had to wait some time for them to finish, and there was no acknowledgement that I was waiting. At one point another staff member came to the counter, but instead of serving me, looked in a drawer for something and disappeared again. Eventually the first staff member and the customer finished their conversation but instead of turning to me straight away, the staff member seemed to be engrossed in his till screen. Eventually he asked if someone was already serving me. He must have known I wasn't being served as he'd seen me standing there for 10 minutes. I asked for the speakers, and he then started quizzing me about what I wanted them for, had I heard them, was I aware Richer Sounds sold a whole range of speakers, and did I understand that he had not specifically recommended these speakers. I got the feeling he was keen to sell me something more expensive, and it was done in a clumsy and irritating manner, particularly after having to wait and being ignored. I left feeling that perhaps Richer Sounds is a store for hi-fi buffs with big budgets and lots of questions, but everyone else is looked down on. Not a positive experience at all.”

Helpful Report

Posted 5 years ago

“So after purchasing two tv's, neither of which performed well enough with Freesat to warrant there ££££ price tag I returned them both. The attitude of the shop was condescending and implied that the problem was with me not the tv! I won't be purchasing from this store again”

Helpful Report

Posted 6 years ago

“4 to 6 weeks to get a TV repaired is not really acceptable in my view”

Helpful Report

Posted 7 years ago

Thank you for your review although I was sorry to read you've been having problems with your faulty television. Customer Service is our number one priority so it's obviously concerning to read of any occasion where we have an unhappy customer. So that I may attempt to resolve the matter to your satisfaction would you e-mail me with more details via my personal e-mail address which is john.p.clayton@richersounds.com? Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 6 years ago

“blaupunkt 32 inch left for repair 23.6.16 was told 2-3 weeks max.contacted R.S.belfast one month later said they would get right on it.after 3-4 calls they phoned to say i could collect tv on the 8.8.16.despite saying it would be deliverd to my home.ive spent close to 1000 pounds at R.S. belfast in two years never again.shame on you richer sounds”

Helpful Report

Posted 7 years ago

Thank you for your review although I was of course concerned to learn of the problems you've been having with your television. The fact you have been given the run around on several occasions really does concern me. I can only apologise profusely and assure you I will be thoroughly investigating this with the team in Belfast. So I can investigate further, and ensure we resolve things to your satisfaction, please would you contact me personally at john.p.clayton@richersounds.com? I hope to hear from you soon. Sincere apologies once again, John Clayton Operations Director Richer Sounds

Posted 6 years ago

Richer Sounds is rated 3.4 based on 151 reviews