Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.41

3.4 Rating 151 Reviews

60 %

of reviewers recommend Richer Sounds

Company Reviews

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3.4

Based on 151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a TV last August from the Croydon branch on being assured that I could connect my ancient Humax recorder and DVD player to it. They would need adaptors and connect to a splitter which was also connected to the aerial. It sounded like a good plan, but it took a long time for the splitter to arrive and for the peripherals to be connected, and then the TV wasn’t turned on to show how they would be accessed. Later, I was abruptly informed by a member of staff that my Humax wouldn’t work and my recordings would be destroyed! He took its adaptor off and left. So I bought a modern Humax, which offers more features. The two devices were finally connected on 20th November by the manager who apologised for the delays and gave me a tutorial on how to access and use them. Overall, I am happy now with the service, Most of the staff are helpful and well trained. I will be buying a sound bar from the company soon.”

Helpful Report

Posted 5 months ago

“Awful service. Bought an LG 43 inch TV on the 12th Sept, arranged set up 23th. Did not like the look of the set compared to my Samsung series 4 40 inch. The LG also refused to work with my hdmi cable and aerial connection. Reboxed it as new with all packaging but told by Chris the Chester shop manager that he would deduct 15 percent off my refund. The item was as new but he claimed that it was now classed as used as it had been taken out of taken he box. The small print is very misleading and is not in the customers favour. Great at selling things but awful at taking things back. Judging by other reviews they seem to be an awful company to deal with. The manager seemed to be making the rules up as he went along. Going to the shop things day to thrash it out. Paul on their service desk advised it's managers discretion to fully refund. I fully intend to escalate things today pending my visit to the shop. BM Bromborough”

Helpful Report

Posted 4 years ago

“Stock can be hit and miss but they usually either get the goodies you want in the end or sort you out with something else. Parking can be a challenge at my local branch but i wouldn't go anywhere else.”

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Posted 5 years ago

“I bought some sound equipment with a new LED TV on 11th Jan 2015 from Richer Sounds Birmingham store. This equipment was meant to decode the optical digital sound signal from the TV and play through a stereo amp. I never managed to get the TV to work this way and as the sound from the LG Television was acceptable and I live 60 miles away, never got round to returning the faulty goods until 01/01 2016. The person who served me was a new trainee and managed to locate my purchase on their database with a little help from the manager and fully refund me. This was not an easy problem to resolve as I hadn't bothered to take the receipt with me. Top marks for team work and good customer service. I will definitely use you again.”

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Posted 8 years ago

Richer Sounds is rated 3.4 based on 151 reviews