Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.38

3.4 Rating 160 Reviews

59 %

of reviewers recommend Richer Sounds

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3.4

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 1 star review on 2nd March 2026

Roma Littel

Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talking to my neighbor the other day and I remembered Richer Sounds. Nearest branch to me these days seems to be the Southgate one so I popped in for some new headphones. It's a lot newer these days and loads of TVs but the service I remember was still there. Good prices and helpful staff, glad to see things are still being done the right way in some high Street stores.”

Helpful Report

Posted 6 years ago

“Originally purchased an AG9 which went faulty after 3 days so decided to swop it for a 55xg9505 instead as i wasn't too keen on oled jitter, so I'd previously spoke to the store who said they had 1 new one in stock, went to the store to collect it and noticed it had an lg laminated advertisement stuck to the box which was removed promptly didn't think anything of it, got the tv home started to unpack first thing noticed the mains lead and plug were not wrapped up including the cable tie retainer already clipped inside the back of the tv dead giveaway already, then thought cannot be bothered going back to the store this was my 4th trip already, then started to unwrap the screen which the blue little tape tabs were damaged so it's obviously been peeled off already and then fingerprints on the screen lol, by this point i thought I'd keep it if there was no damage to screen and the fact i got the tv £100 cheaper with a discount code and the fact it has a 6 year warranty, but i will not be making anymore purchases from sounds if this is standard practice.”

Helpful Report

Posted 6 years ago

“Hi I’ve put a review up for richer sounds The service was amazing and they rectified my problem by refunding me some of the amount for the TV bracket that I brought so services top-notch”

Helpful Report

Posted 6 years ago

“Awful service. Bought an LG 43 inch TV on the 12th Sept, arranged set up 23th. Did not like the look of the set compared to my Samsung series 4 40 inch. The LG also refused to work with my hdmi cable and aerial connection. Reboxed it as new with all packaging but told by Chris the Chester shop manager that he would deduct 15 percent off my refund. The item was as new but he claimed that it was now classed as used as it had been taken out of taken he box. The small print is very misleading and is not in the customers favour. Great at selling things but awful at taking things back. Judging by other reviews they seem to be an awful company to deal with. The manager seemed to be making the rules up as he went along. Going to the shop things day to thrash it out. Paul on their service desk advised it's managers discretion to fully refund. I fully intend to escalate things today pending my visit to the shop. BM Bromborough”

Helpful Report

Posted 6 years ago

“My Panasonic 65in oled 2018 model TV has faults.was offered a replacement of 2019 range.the this was next day taken away and refused to honor.spike to head office .the ban I spoke to was fude arrogent.spoke over me cut me off.dissmissed Panasonic's views and Panasonic approved repair center as not knowing what there doing.also found my warranty richer sounds had stated. They registered when bought had not been .registered ..when asked manager of store bought from he stated I always tell the customer to do this.never said that to me so blaming me I'm just shocked iv always recommend deed richer sounds I just won't refund and ilnever use them or recommend d them again .”

Helpful Report

Posted 6 years ago

“Richer Sounds are fantastic, swapped over a faulty CD player no quibble in their Swiss Cottage office. Always reliable. Cheers, Mr Khan”

Helpful Report

Posted 6 years ago

“Best ever service, upgraded my ancient Hi Fi at the London City branch. I tend to listen to rousing speeches recorded onto vinyl records along with hearty brass band music and what they recommend was just the job. Thanks! J”

Helpful Report

Posted 6 years ago

“My girl friend bought Yamaha hifi from Richer Sounds. Delivery was perfect. The hifi failed to set up after I followed the instructions. I returned the item to the Chelsea Richer Sounds store and was told because the box had been opened I would have to pay a 15% charge. The hifi was in my possession for about 3 hours and from my perspective it just didn't work as it should have done. I accepted the reduced refund as this experience was very frustrating and a waste of my time. I would not recommend buying anything from this store.”

Helpful Report

Posted 6 years ago

“took my money but unable to supply the item ordered, very difficult to get a refund. don't waste your time with this company”

Helpful Report

Posted 6 years ago

“Absolutely fantastic”

Helpful Report

Posted 6 years ago

“Well done my comrades in Hi Fi at Richer! Always unrivalled service in the Swiss Cottage store near my North London stomping ground. Keep the flag flying high guys!”

Helpful Report

Posted 6 years ago

“Ahh Richer Sounds, the last bastion of the Hi Fi nut. Friendly staff, cheap prices and cosy shops. Huzzah for Richer I say!”

Helpful Report

Posted 6 years ago

“Richer always come up trumps for me. My OLED developed the dreaded screen burn (wife watching too much Sky news!!) I wasn't particularly happy about being told this wasn't covered but customer services helped me with a decent compromise. This is what I like about Richer, it's never just computer says no, they usually try and help where they can. Worked out fine in the end. Dave”

Helpful Report

Posted 6 years ago

“Shopped with RS during my salad days working around London Bridge. Popped into the Weybridge store recently for a recommendation on a new system and the service was as good as it always was. Can see why Julian Richer is confident enough to hand over the business to his staff - they will clearly take great care of it for him! George”

Helpful Report

Posted 6 years ago

“Traveled 12 miles to Exeter to check out new TV and DVD player. Arrived at shop door at 11.30,I pushed the bell, after a few minutes a chap partly opened the door and said yes !!! I said I would like to browse you TVs.....He said word for word, you can come in if you know what you want but we closed for browsing..?!!!! Much better than Faulty Towers.....”

Helpful Report

Posted 6 years ago

“Traveled 12 miles to Richer Sounds Exeter with the view of purchasing a new TV and a DVD player. After pushing security button at 11.30 a chap eventually opened the door and said what do you want (not can i help or good morning)!!! I then said i would like to browse your TVs ...... His answer was sorry we are not open for browsing and promptly closed the door...A real life John Cleese.....”

Helpful Report

Posted 6 years ago

“The staff at Richer Sounds Stockport are excellent. Nothing is too much trouble for them - a rare thing these days! I’ve been a customer since the 80s, and my recent experience with a purchase was a case in point. I had a problem with an item I bought two years ago, and they sorted it all out to my great satisfaction. It is definitely the go-to place for all your equipment. Why go anywhere else? Their guarantee system is brilliant too!”

Helpful Report

Posted 6 years ago

“Swapped TV for a used one.... phoned to reserve a new TV...travelled 30 miles to store....cocky sales guy said here it is, we have just taken it off the wall today. It's like that one on the wall.....Basically they knew I was coming to get the new one but they swapped the new with their one on the wall! Idiots! Walked out and bought a better TV from curry 2 miles away...hence I will never ever attempt to buy something from richer sounds Exeter again.”

Helpful Report

Posted 6 years ago

“Amazing customer service from Cheltenham, bought my new TV from this guys and they really know how to treat people. Full marks to Curtis and Gaetan for going to extra mile when things went a bit pear shaped. Rob”

Helpful Report

Posted 6 years ago

“Always had good experiences with Richer, used Bath Bristol and Cardiff. Most recent I needed my 5 year supercare refunding as I'd not used it, they sorted me out over the phone didn't even have to go in. Nice one lads. Steve”

Helpful Report

Posted 6 years ago

Richer Sounds is rated 3.4 based on 160 reviews