Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.38

3.4 Rating 160 Reviews

59 %

of reviewers recommend Richer Sounds

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3.4

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 1 star review on 2nd March 2026

Roma Littel

Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not a techy im not into hi-fi, I just wanted a smart TV at a reasonable price. I found one at richer sounds I signed up for there free 6 year guarantee with some apprehension. Just before Christmas the TV developed a fault when i checked the TV was purchased April 2019 I contacted richer sounds and after they confirmed the fault ,they advised me there authorised repairers would be in contact. The next day the TV was picked up, the next week it was returned on the 22 Dec. in full working order, free of charge amazing. At last a company that stands by there word. I have nothing but praise for richer sounds and will not buy another TV from anywhere else.”

Helpful Report

Posted 3 years ago

“I bought a TV for a new house and did not unpack it until I had moved in, a few weeks later. Screen was then seen to be badly cracked. They refused to accept any liability (thereby accusing me of lying) and only after several emails and two telephone calls did they offer to send (as a gesture of goodwill!) a replacement if I paid a further £100 on top of the original cost of £299. I had no alternative but to accept, since the alternatives were i) for me to write off the whole £299 and buy another TV elsewhere or ii) instruct solicitors to seek reimbursement in full. Both options would have cost more than the £100 they proposed. I bought from Richer Sounds firstly, because it is a large and reputable organisation and secondly, because I had purchased from the company previously, and had no complaints. On this occasion, however, the company's behaviour has been extremely poor, and it has displayed its greedy, bullying nature. Do not use Richer Sounds, if you are looking for a company that will treat you well, if something goes wrong that is not your fault. Disgraceful after-sales customer service. Interesting to read an earlier review (Declan) which recounted an identical scenario and he apparently did receive a free replacement! Some discrimination there, I think. Richer Sounds - review and comment on our different experiences and why I am being charged for the replacement.”

Helpful Report

Posted 3 years ago

“Appalling company, we would never buy from them again. They attempted to charge for delivery whereas the television was advertised as "FREE" delivery. The actual delivery was problematic throughout, the drivers were rude, unfriendly and in so much of a rush they damaged the staircase wall. Richer Sounds excuse was that deliveries times are scheduled and they don't have the time to be polite and careful in customers properties. They refused to compensate us for the damaged wallpaper say that the wall looked like bare plaster even though we are disabled pensioners incapable of doing any DIY. After much argument Richer Sounds reluctantly agreed to refund the incorrect delivery charge, adding that we could buy a tin of paint with the refund. Their moto is ""We genuinely want you to be a customer for life". Well they failed miserably in our case.”

Helpful Report

Posted 3 years ago

“I normally only leave reviews when I've had a bad experience, but I felt compelled to leave a positive review this time because I had such a good experience with Richer Sounds. To begin with, I purchased a TV from Currys, and it arrived with a broken screen. Philips TVs aren't well packaged, so that is probably no fault of their own. I went through an ordeal with them to arrange a replacement, having to contact their support 8 times before being told it would take more than a week. I decided I didn't want to give the company my money, so I requested a refund and decided to give Richer Sounds a try. I bought the same TV for a slightly lower price. The TV arrived the next day, but once again, the screen was broken. I called Richer Sounds and spoke with Amy, who is based in the United Kingdom. She fixed my problem in minutes and delivered my new replacement TV the next day. The new television has arrived, and it is perfect. I couldn't be more pleased with the service I received. It was so refreshing to speak with an agent who is actually helpful and courteous. I own a design firm and always buy my technology from Currys, but from now on I'll only use Richer Sounds.”

Helpful Report

Posted 3 years ago

“These guys are totally on the ball and couldn’t be more helpful - the place to go for anything in home entertainment”

Helpful Report

Posted 3 years ago

“Having used Richer Sounds Belfast beforeI had full confidence in placing an order to set up a simple 2 channel stereo system. All my units arrived in good time and perfect condition whilst David had to source a couple of items which were not readily available in the finish I wanted. I am delighted with my choice of Marantz amp and CD player and Q Acoustics 3050i floor standers. I have my sounds of the 70s and 80s back the way they should be. My thanks to all concerned for their professionalism and courtesy.”

Helpful Report

Posted 3 years ago

“Fantastic service . Ordered Saturday and my record player cabinet arrived on the Monday . Fantastic quality . Excellent customer service .”

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Posted 3 years ago

“ROBERT , REIGATE BRANCH VISITED OUR HOUSE TO LOOK AT OUR SONUS SURROUND SOUND SYSTEM. HE SORTED THE PROBLEM AND I EXPECTED A CHARGE. HE MADE IT CLEAR THERE WAS NOTHING TO PAY. VERY IMPRESSED & THANKYOU.”

Helpful Report

Posted 4 years ago

“best customer service I have ever had.”

Helpful Report

Posted 4 years ago

“Excellent pre sales customer service. Quick responses, assuring and professional. They were able to advise on the product and went above and beyond to price compare with others I had seen to include postage and warranties. Happy handing over a substantial amount for a quality product. Price and guarantees were the best in the market. Looking forward to receiving the projector (BenQ tk700sti)”

Helpful Report

Posted 4 years ago

“My Samsung TV developed a fault after five years a ten months which meant it was very close to the end of the generous Richer Sounds guarantee. I contacted the branch where I purchased the TV and was asked to carry out a few tests. As soon as RS we’re sure there was a genuine fault I was put in touch with the repair dept and a collection was arranged. The TV was repaired and returned at no charge within two weeks. I cannot speak highly enough of RS would not hesitate to recommend them.”

Helpful Report

Posted 4 years ago

“Went in to the Exeter branch and spoke to Tim on two occasions as was undecided on which tv to get, he helped with all my questions and a day later I left with a new Philips TV, and a Sonos soundbar which arrived two days later. Very happy customer and would recommend. I was recommended them for their prices, 6 year warranty and customer service. Much better than what you get in a Currys store.”

Helpful Report

Posted 4 years ago

“Just bought a new LG Oled 55C14LB from Richer Sounds Jeff at Brighton branch took my order and was extremely help this was on a Tuesday morning TV was delivered by an excellent delivery service the next day. The picture quality is excellent with great colours and contrast. Sound again is great from the tv speakers The service from Richer Sounds takes some beating it’s all about customer service had a call from Jeff three days after delivery to ask if I had any problems You can’t get this type of service anywhere else .”

Helpful Report

Posted 4 years ago

“went to richer sounds for a hi fi system : explained that we play 80,s music and want a system that can play at a high level; Purchased a set B&W 603 speakers -a cambridge 851 w - a cambridge 851n and a cambridge 851c and a dahli 15 sub- amplifier has blown up had this repaired richer sounds charged for this as i took the lid off to see if there was a fuse inside whilst the shop was in lockdown number months- informed i blew up as turning up volume past setting 25 - not advisable now informed not turn volume dial up past 25 i had on volume 26 / 27 and and was not clipping out at 30 - explained i wanted a second set speakers in another room and was sold a set of focal 948 - but these required a set of tibo pa150 (1 amp per speaker)- came home plugged them in - and drivers on speakers connected to the tibo's cut out constantly when turned up - any set of speakers connected to the tibos could not handle being turned up. disconnected tibos tried connecting two sets speakers to one cambridge amp - cambridge amp just overheats in under half hour - now got two sets speakers - only one set can be used at a time and have keep volume down - returned tibos and gonna to seek advice from another company and start again - if you want to listen to classical music great kit but nothing 80”

Helpful Report

Posted 4 years ago

“6 Year Warranty? Very poor & frustrating experience unfortunately Most people are attracted to RS for their claim of 6 years warranty.”

Helpful Report

Posted 4 years ago

“STAY AWAY***** Bought a 75inch TV samsung and a HK soundbar in 2019 . They gave me 5 year gurantee. Just in 2 years both tv and soundbar stopped working . We contacted them and its been 3 weeks they keep telling us parts ordered etc etc. Absolutely shocking customer service. I would stay away as when it comes to using the 5 years guarantee thing it wont help you at all.”

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Posted 4 years ago

“Richard manager liester store brialant best and Richer sounds good company always looks after people”

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Posted 5 years ago

“I bought an LG tv from richer sounds Brighton it was delivered on the day I asked for, I have had a very positive experience with them and will definitely recommend them to friends and family when they are looking for new equipment”

Helpful Report

Posted 5 years ago

“I bought a Cambridge amplifier from Richer Sounds over 5 years ago. I chose this higher end amp because think you get what you pay for and it was very well-reviewed. I was very disappointed when it failed just before Christmas. I paid a £40 fixed fee which included packaging delivered, amp collected and fault diagnosis. It was returned within a week, having had a new front end pcb. This done at no cost to me. I was delighted that Richer Sounds recognise the value of customer goodwill and I would certainly recommend Richer Sounds based my experience. First-class customer service.”

Helpful Report

Posted 5 years ago

“Wow, what a company, great staff, great after sales, and of coarse great prices, I really can't see me shopping anywhere else for my sound and vision purchases. If you have not bought from this company before give them a go, like I did, I think you will be impressed.”

Helpful Report

Posted 5 years ago

Richer Sounds is rated 3.4 based on 160 reviews