Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.41

3.4 Rating 151 Reviews

60 %

of reviewers recommend Richer Sounds

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3.4

Based on 151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't care, ordered a TV and needed it before the weekend, website says 5 days delivery free but turned up the week later. Spoke to them and they dont care saying its on the their website and i should search for it before i purchase it.”

Helpful Report

Posted 5 years ago

“cyber monday deal that arrives 7 working days late, false advertising. Advertised stock of a samsung tv and the website says 5 working day delivery which should have been friday 30th november. called to complain and was told that i should have clicked on the delivery note at the bottom of their site to read up about deliveries taking up to 7 days. So the 5 days listed on the order page was a load of b-ll. When complained saying i could have got it from johnlewis sooner they would not help or offer any form of apology just kept saying it on their web site. So they actually want customers to look all over their site before buying. Best practise i have to say. Customer service cant even be bothered to deal with complaint, asked to speak to manager and got through to the same useless person i spoke to on monday when the tv still had not turned up. so after 20 mins on the phone manager is not available. Would i buy from them again no way.”

Helpful Report

Posted 5 years ago

“Brilliant price Tv available in store great service carried to my vehicle for me and six year free guarantee”

Helpful Report

Posted 5 years ago

“Unacceptable. The CD tray did not open. Took it to Richer Sounds Oxford. After £40 and one week got it back. The CD tray does not open and the radio tuner either. Extraordinary.”

Helpful Report

Posted 5 years ago

“What a stunner! I called to order this product as an economical transport for use downstairs but somehow got convinced the audiolab was a better deal at slightly more. I listened to the audiolab and was very unimpressed unless played at higher volumes. One call and the guys arranged a swap out for the next day. What a difference the CXC has life,depth and picks out the detail at any volume. I am the proud owner of an outrageously priced system also and I can quite honestly say that unless you have over a thousand pound in your pocket for A transport then this is the baby for you. It is so good that my Wife is now questioning why I have the stupidly priced hi fi in my toy room. The team at Richer have been amazing and cant be praised enough. Sometimes they receive a bad rap for just moving boxes well I can assure you this is the best transport under 1k used with a decent dac. This is a real winner at an unbelievable price. Well done Richer Sounds. One small note would be if you havent listened to Ten Millenia then do so (its the hold music) first listen i wasnt blown away but it grows and gets under your skin. I even now have it in my car as does my Wife.”

Helpful Report

Posted 5 years ago

“Just bought great system, including LGOLED 55"TV from Richer Sounds in London Bridge. I was really grateful to Charlie, whose superb advice meant I was able to buy exactly what fitted my needs. The TV and kit, including LG sound bar are easy to work, and the picture and sound are outstanding. Super happy.”

Helpful Report

Posted 5 years ago

“Amazing service, amazing prices, any issues with your product their there to help. Couldn't ask for a better company.”

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Posted 5 years ago

“I saw a pair of Wharfedale Diamond 9.0 speakers advertised on Richer Sounds' website for the great price of £39. After checking the specs and reviews I knew they would be just what I wanted, so went off to the Southampton store to buy them, as they were store purchase only. On arrival, one member of staff was already talking with a customer. I had to wait some time for them to finish, and there was no acknowledgement that I was waiting. At one point another staff member came to the counter, but instead of serving me, looked in a drawer for something and disappeared again. Eventually the first staff member and the customer finished their conversation but instead of turning to me straight away, the staff member seemed to be engrossed in his till screen. Eventually he asked if someone was already serving me. He must have known I wasn't being served as he'd seen me standing there for 10 minutes. I asked for the speakers, and he then started quizzing me about what I wanted them for, had I heard them, was I aware Richer Sounds sold a whole range of speakers, and did I understand that he had not specifically recommended these speakers. I got the feeling he was keen to sell me something more expensive, and it was done in a clumsy and irritating manner, particularly after having to wait and being ignored. I left feeling that perhaps Richer Sounds is a store for hi-fi buffs with big budgets and lots of questions, but everyone else is looked down on. Not a positive experience at all.”

Helpful Report

Posted 5 years ago

“My name is Steve I purchased a Yamaha 1080 AV amp from Richer Sounds Croydon I had some teething problems setting this amp up and Paul from the Croydon branch came out twice and set things up which it sounds lovely now I am delighted with the service from the Croydon branch and I would recommend Richer Sounds to anyone who is looking for a TV soundbar or a stereo system they know their stuff and very good at their job 10 out of 10 for customer satisfaction definitely would buy again from him the guys from Croydon branch are all talented in what they know and excellent customer service any problem is no problem for them thank you once again Paul and the guys at Croydon branch including Richard thank you once again”

Helpful Report

Posted 5 years ago

“Made sure to buy my Hisense M7000 from Richer Sounds after reading through the various forums about their "excellent" warranty. Never thought I'd need it, but better to be on the safe side. After a year of using the TV, I came to pull out one of the attached devices via HDMI (the HDMI port on the TV had only ever had that one device attached to it and not moved since purchased). As I pulled it out, the whole HDMI port came out of the TV! Looking a bit deeper it became apparent that they hadn't soldered in the port well. Called Richer Sounds without hesitation, thinking this should be easily resolved. After all, they have one of the best warranties out there. To my shock/surprise, they could offer no help at all. After describing the fault I was told that this is normal "wear and tear", and would not be covered. No interest in coming out to even assess the fault at all despite my futile attempts to explain the port was faulty from the manufacturer. Several emails and a complaint to head office met with complete silence. Never again will I purchase from Richer Sounds. Whether I was just unlikely with them or not, its not a company I can trust again. Be very wary about their warranty or buying from them. False sense of security.”

Helpful Report

Posted 5 years ago

“There price match is a joke as they offer a 6 year warranty that no one else does and refuse to match price of other company. Staff are rude when explaining there price match means nothing.”

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Posted 5 years ago

“Excellent quality goods, great prices and fast delivery - 10/10!”

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Posted 5 years ago

“Huge thanks to everyone at richer sounds, thank you for all equipment supplied. Special thanks to paul and matt for spending so much time on the phone for all set up advice. Could not have done it without you, great shop and great team. Very best wishes see you all soon.”

Helpful Report

Posted 5 years ago

“Hi,I bought the lg tv 55" i had a problem with the tv light to dim over 2 months,it went to the repir 2 times i still got a problem with the tv. I called the customer service I spoke to James he said i'm her to help i will look after your case he said can you send me the video of the tv and if the tv went to the repir 2 times then we do a exchange. after 10 minute he called me back on Saturday 28/07/18 he said me the message saying thanks for the video i will authorised the store for a exchange for the tv, once I get authorised from the store i will send you a message. When they ring you have the model number ready for the exchange they will pick it up and drop it off. On Monday 30th July 2018 he called me he said i spoke to enginer he couldn't find the fault. James has changed he's mind he is not a trustful person.I have spent £1369 on the tv i'm having problems with the tv i have explained every thing to him he does not care,he said me a message on the 30th on Monday he said i never said i will help you he is a big lying person i'm stuck with this fault tv and I will never ever buy any thing from this fake customers services and fake company Richards and sounds.”

Helpful Report

Posted 5 years ago

“Best prices on TVs with free 6 year guarantee. Excellent friendly service at their Middlesbrough branch.”

Helpful Report

Posted 5 years ago

“Richer Sounds is a great place for Hi-Fi and Home Cinema. It is a place where you can buy a good starter setup through to a top end system. They don't do pressure selling and even open at appointed times for a previously booked demonstration. There are lots of bargains to be had both online and instore and signing up to the newsletter gives you VIP discounts and added warranties. Stock clearance can be as much as 80% off for refurbished or open box items. Usually these items arrive looking like new! If there are any marks etc they tell you beforehand. They will price match too as long as the item you are asking them to beat is in stock at the other retailer.”

Helpful Report

Posted 5 years ago

“Our Cambridge music centre developed a fault so we returned it to the Maidstone store expecting it to be sent away for repair. We were delighted to find that we were provided with a replacement set under the terms of our guarantee. Excellent service provided by Piers in the Maidstone store. Many thanks. We will return.”

Helpful Report

Posted 5 years ago

“Bought a new tv less than 3 months ago. Returned it back and shop very unhelpful. Manager was rude. Brought tv back home and will get credit card company to contact richer sounds”

Helpful Report

Posted 5 years ago

“Trying to take advantage of the elderly . Lovely service until your Tv stops doing as it should”

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Posted 6 years ago

“So after purchasing two tv's, neither of which performed well enough with Freesat to warrant there ££££ price tag I returned them both. The attitude of the shop was condescending and implied that the problem was with me not the tv! I won't be purchasing from this store again”

Helpful Report

Posted 6 years ago

Richer Sounds is rated 3.4 based on 151 reviews