Richer Sounds Reviews

Name: Richer Sounds
Rating: 3.41

3.4 Rating 151 Reviews

60 %

of reviewers recommend Richer Sounds

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3.4

Based on 151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Dave Coops

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were helpful in discussing exactly what I needed and showing me different tv sets and dvd players and offering their view on which they considered would best suit my budget. They also offer 6 years guarantee, I have bought from them before knowing if I had any problems they are willing to help me out. One item I purchased was slightly cheaper in another store and once they had checked the price immediately offered to match it. I would shop there again and advise my friends to go there too.”

Helpful Report

Posted 6 years ago

“I understood that Richer Sounds had a reputation for good customer services however this was certainly not my experience. We bought a £500 LCD television from them in the sale and then stored it in a safe place until work on our house was finished. Upon unpacking and turning on the television that TV display was cracked. Richer Sounds customer service were frankly rude and implied that I had damaged the TV myself even though I sent them pictures which clearly showed the protective wrapping still on the TV. Moreover the record from their courier documented that the box was damaged upon receipt. We were not called back when it was promised that we would be and their team were exceptionally arrogant and smug. In future I will take my business to John Lewis!”

Helpful Report

Posted 6 years ago

“As I was always an admirer of richer sounds for its service and Price, the recent purchase put that in doubt. I live in Swindon and Bought a 65” Samsung television on 24th of Feb, from your Oxford branch which is 35 miles away from me. As the TV was too big to fit in my car I asked for a door Delivery and it is been agreed with the sales Person as first thing to do on following Monday the 26th as it was a Saturday. Taking that into account I arranged for a Handyman to fix it on Wednesday the 28th, and took a day off on that day and even sorted out for child minding my little one. Just to confirm the delivery, I rang the Store on Tuesday the 27th, only to be informed that the Person who sold the TV forgot to book the delivery and apologies from the staff who spoke to me, which did not help me in anyway. I was told I would not get the TV delivered until next week. What shocked me was, the Person said That I Can get the refund If I am not Happy, which I am, in that moment. But what kind of Salesperson would refund for the mistake done by them. Later the Store manager rang me and said the same as the previous Person and confirmed me the Delivery for next week along with an apology. And after all snow delayed the delivery further more days and I finally got my TV after 2 weeks of Buying it. Would have been easier for me if I price matched you with Local John Lewis. But nobody seemed to worried about what I lost on that day for one of your staff’s blunder. Next time I would give a second thought if I have to come Richer sound and might have to advice my friends and family the same.”

Helpful Report

Posted 6 years ago

“I bought an Onkyo surround system and LG 65" 4K OLED. I wasn't sure how to configure, Damien from the Brighton branch came to my home and set the whole system up for me. Brilliant. So I just relocated and needed a little tech support setting up again. I text Damien, it was his day off, he was on it. Did what he could on the phone, put a shout out to his colleagues in other branches and within the hour my problem was resolved. 5 star service always !!”

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Posted 6 years ago

“I visited Hanley branch of richer sound, served by John, once again brilliant service from him and all the staff very friendly”

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Posted 6 years ago

“Fantastic company to deal with. Very professional, friendly and supportive. Had to exchange recent purchase which was a very seamless and hassle free process. Their aim is to retain customers and I have no reservations in doing business with them in the future. Would recommend without reservation.”

Helpful Report

Posted 6 years ago

“Informed service that supports and guides you to your purchase rather than pushing you in the direction that gives the sales rep the best commission (nationwide electrical superstore - you know who you are!). Every time I have visited Richer Sounds I have come away feeling I've had good advice and I have a good value and that's why I will come back again and again.”

Helpful Report

Posted 6 years ago

“We went into Richer sounds, Exeter. We ordered a bundle advertised on their website - turntable and BT speakers. The assistant ordered the wrong speakers (not BT) which we discovered on our return home and so had to telephone them to correct their error. Two days later they phoned to say that the black speakers were no longer available but the same spec speakers in white were available for another £100. Order cancelled. Elsewhere there is no difference in price between black and white.”

Helpful Report

Posted 6 years ago

“Purchased a Hisense TV Model Number: H40M3300 on 01/01/2017. 11 months later the TV will not change channels and volume does not work. Richer sounds put me straight through to Hisense repair company who told me the mainboard needed changing. First reported the fault on the 5th December and 3 and half weeks later I still have a broken TV. The repair company had to order in the part from somewhere. No one nows how long it will take. Christmas with a broken TV. Richer sounds say they can't do anything more...TV only 11 months old. Used to always use Richer Sounds...but no more.”

Helpful Report

Posted 6 years ago

“Excellent service received from the Kingston team. You can buy with absolute confidence from these guys and you will receive nothing but 5 star service from them”

Helpful Report

Posted 6 years ago

“Great prices on hifi equipment. Had to ring for advice and help with payment a couple of times. Absolutely lovely, helpful staff. Great prices too.”

Helpful Report

Posted 6 years ago

“Great service in store, very good prices, and no problem at all when I got my unused SuperCare warranty refunded after 5 years. I love this company, rate them even higher than John Lewis for my electronics purchases.”

Helpful Report

Posted 6 years ago

“Richer Sounds 5 star experience. Highly recommended.”

Helpful Report

Posted 6 years ago

“Very friendly and knowledgable staff, who did their utmost to seek out the most competitive price for my Panasonic tv and did better than match it with a sizeable discount.”

Helpful Report

Posted 6 years ago

“I bought a tv ex display model on 31st August from the Windsor Branch. They said they would get the stand for me and come out and fit it. Its now 26th Oct. It still hasn't arrived. Last night it their Asst. Mgr was to come round with it - he didn't. I rang today - apologised had come but didn't have the house number. Supposed to come tonight at 6.30 - still hasn't arrived. So disappointing - can't use the television without its stand.”

Helpful Report

Posted 6 years ago

“Quality products always at the best prices, plus individual unbiased service that always makes me feel like a valued customer - so different from the experience with famous big chains. I've bought Hi-Fi and TV equipment from Richer Sounds for many years and they've always made me happy - and I always know that I'm buying from a private British business who take pride in delivering good service. Thank you Richer!”

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Posted 6 years ago

“I like it so much and I will continue to use it so far.”

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Posted 6 years ago

“Brought sound bar with extended warranty the item broke down taken to the local store been told it has to go back to manufacture I asked twice to make sure phone 3 days later and was told it’s with there repair centre not with manufacturer and tried to say I got my wires crossed and said it was a trainee and it was not it was a store manger with 10 years experience and then after 10 minuets on phone says sorry this store is misleading customers I did ask twice my friend came with me to carry the item I am vary disappointed in richer Sounds store as I shop there for more than 10 years”

Helpful Report

Posted 6 years ago

Thank you for your review although I was sorry to read you've been having problems with your faulty sound bar. Customer Service is our top priority so it's of course disappointing to learn of any occasion where we've let a valued customer down in such a manner. So that I may resolve this to your satisfaction as soon as possible would you contact me via my personal e-mail address with more details? john.p.clayton@richersounds.com Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 6 years ago

“Brilliant service, friendly and knowledgeable as always!”

Helpful Report

Posted 6 years ago

“Never use again!”

Helpful Report

Posted 6 years ago

Thank you for your review although I was obviously concerned to read your comments and offer my apologies. Customer Service is top priority so it's of course concerning to learn that we have a dissatisfied customer. So that I may attempt to resolve the matter to your satisfaction would you e-mail me with more details via my personal e-mail address which is john.p.clayton@richersounds.com? Once again, I offer my apologies, I look forward to hearing from you soon. John Clayton Operations Director Richer Sounds

Posted 6 years ago

Richer Sounds is rated 3.4 based on 151 reviews