The staff in the store (Romford) were extremely helpful when it came to selecting the right television. I decided to take out their extra guarantee and after 14 months it developed a problem. The people in the aftersales supercare dept are very polite, but the repair companies they subcontract to are extremely unhelpful and inept. After waiting over a week an engineer to turn up, he stood in front of the telly for less than 5 mins. He was described exactly the same details that had been written down on their form about the fault and then said ok we will be in touch. Unfortunately another 2 weeks have gone by and I have still not been told what is going to happen. Whenever I call I just get told we are waiting to hear back. Even though the service provided by Richer Sounds sales staff was initially good I will never take a guarantee out with them and probably wont shop there again because of the incompetent way they treat you when anything does go wrong.