First, I love the bike. It's been a good as I hoped for when I decided to buy the Ride 1 Up 500. The assembly and control directions leave a bit to be desired. The crank assembly is opposite to what the directions indicated, and left me with a couple of uncertainties on what is a critical element of the bike. The information, both the manual and the linked video, on programming the control window fell short of being sufficiently clear. I still am mystified at how to get to some of the functions. You really should get that clarified. I notice others commenting on the same thing on the video.