I recently used Rideways for the first time during a holiday to Brazil. As my wife is heavily pregnant we wanted to make sure there was no stress on arriving at the airport- what happened was the complete opposite. There was no one on arrival, I called the numbers provided by Rideways numerous times; the first one didn't work and the second (the driver's number) just kept ringing with no response. We waited 45 minutes (the maximum amount of time the driver is supposed to wait for you). At the end of this very stressful period we jumped in an uber and I requested a refund immediately. The customer service since requesting this refund was truly shocking. They said that the flight number was not saved and therefore they will not refund me despite us waiting for the full 45 minutes and paying the full fee. The customer service team was also incredibly rude, showing no care and responding with short and blunt emails. I only wish I would've read the reviews before booking- they now have £40 and are refusing to refund despite there being no evidence that the driver I booked even exists! No number worked, no one showed up at the airport and the customer service team are equally as dodgy. Do not use this company unless you want an extremely stressful experience on arrival at an airport!
9 months ago

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Alice, Customer Support

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