I arrived in Rome from the US on 1/3/2020 on a 9:35 am flight that actually arrived early. I amazingly flew through Customs and Immigration. I had previously messaged Rideways that a 10:30 am pickup was probably adequate. Supposedly they check flight information so they should’ve known I was early. Not only was no one there, but they didn’t ever show up. I waited 45 minutes giving them the benefit of the doubt since I was told the driver would wait 45 minutes for me if need be. Nonetheless, I had to pay €45 to pay a taxi for transportation. I contacted Rideways and was told it wasn’t important to him and to contact Booking.com, who don’t seem to have adequate contact information. I emailed with no response and can’t locate a phone number. I won’t be using Booking.com again either! I have a future reservation with Rideways which I’ll quickly be canceling.