Ordered via website box of 15 and box of 9. Got a box of 6 and box of 9 two days later. I emailed them at least 5 times to ask why I didn't receive my box of 9. I eventually recieved an email a week later saying they ran out of 15 brownie size boxes and a smiley dace. Not sure what that has to do with my missing box of brownies at a cost of 22.50! Emailed again twice to get a refund or brownies sent out and again no answer. I had to eventually get paypal involved and ridiculously rich by alana ignored them also so I got a refund. Absolute mess on customer services side with emails being ignored or no reply. I have a tiktok account and left messages which were deleted by them. As for brownies I DID recieve they were pretty good but I would not trust them with my money ever again so will go elsewhere