Dr. Jackie Turton
I bought a pair of Rieker shoes (Odyssey) in late Nov. 2017. I wore them twice, in dry weather, & was delighted with them - they were light to wear & extremely comfortable. I wore them for the third time in January 2018. Light rain was falling, & the pavement was damp. I walked a distance of no more than 200 yards & my feet were wet through. I immediately returned them to the shop (Clinkards) from which they were purchased. I was refused a refund, but the manager agreed to contact Rieker to ask if your company would reimburse me. You declined to do so, your response being that the shoes were not faulty. The shoes leak through stitching around the sole which cannot be seen from above. To all appearances this item of footwear is an outdoor town shoe of the type worn in autumn & winter (as Clinkards conceded). While I do not expect a town shoe to be technically waterproof (that is something I expect in walking boots), I do expect it to be water resistant, & if it is not, I would expect there to be a clear indication that it should not be worn outdoors if there is any risk whatsoever of rain. If this shoe is not technically faulty, it is certainly not fit for purpose.
6 years ago
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Rieker Shoes has a 1.8 average rating from 179 reviews

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