Men's low top multi coloured sneakers ordered through Amazon. £48.50
More plastic than leather, worn for about 30 mins before permanent crease where foot bends, totally distorted because under the leather is cheap plastic. Also very uncomfortable with little support.
Return procedure back to Reiker a nightmare, I printed a return label off Amazon site stating faulty...got one with no free postage but instructions to return them at my own cost which would be refunded they went to German address and to track it if over £20, cost me £13.50. Had then to chase up with Amazon and in turn Reiker for postage refund, Reiker replied to say would only refund half of this as I should have got a free returns label by contacting them,(not on the returns website it wasn't)
Reiker still argued leaving me at a loss.
Amazon customer services good who refunded me in full.
I've had Reiker before which are good shoes depends which ones you choose. Beware, I would not buy again after this experience with Reiker who responded quickly to emails but wouldn't refund me in full.
5 years ago
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