The customer service is a disgrace. I ordered a perfume gift box on December 1st as a Christmas present. Needless to say it didn’t arrive until December 29 th despite the promise of a 5 day delivery. When the perfume arrived and I opened the package i was greeted by a cloud of perfume. The gift box was broken and the perfume bottle was shattered and all over the box… When I contacted customer service they didn’t answer for 2 weeks after which I received a pre-written mail in wich I was instructed to send the package back. They didn’t apologize nor did they include a label to send the package back. There is no chance that I would ever order from rituals again. Their customer service, their shipping and packaging is just awful. Even though the company tries so hard to be a luxury brand this shows they still have an extremely long way to go.