Rituals Reviews

Name: Rituals
Rating: 2.95

3.0 Rating 37 Reviews

46 %

of reviewers recommend Rituals

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3.0

Based on 37 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a lovely experience at the rituals shop at Clark’s village somerset, I was helped by two lovely ladies Tamsin and Lee they were both so welcoming and made my trip very enjoyable, I bought room spray and the diffuser set which is absolutely fantastic, I will certainly visit the shop again and would thoroughly recommend it.”

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Posted 4 weeks ago

“Customer service were so kind in solving my issue, they went out of their way to make sure I would get the best help I could. Although it took a little while before my issue was solved, they continuously updated me in the process, and the well seserve rhe 5 stars for their excellent service minded approach. Especially a woman named Chantal ⭐️”

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Posted 1 month ago

“I recently ordered from Rituals, expecting to receive six items, including a shower gel and its matching body lotion, plus a promotional gift set for spending over £45. After confirming the full order, they removed the body lotion and the gift set without consulting me, leaving the order incomplete. I reached out via every channel—WhatsApp, email, phone, and their website—requesting to cancel the order since I don’t need a shower gel without the lotion. They ignored my cancellation request, only replying once with a 10% discount offer, which doesn’t resolve the issue. This experience has been disappointing, and I would not—and will not—buy from this company again.”

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Posted 1 month ago

“Massive Thank you to (Denise) in the Bromley store she’s A super human not just a manger she goes Over and beyond she is an amazing person With great knowledge of the products in the Store . Many thanks . GOD BLESS”

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Posted 3 months ago

“Most stores I have visited are understaffed with rude management.”

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Posted 3 months ago

“Lovely products and usually very nice staff, special mention to Leeds city ctre and Ondara shopping ctre Spain, sooo nice. Luton airport on the other hand….minimal interest in product or customer. No enthusiasm there, v disappointing”

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Posted 4 months ago

“More and more chemicals, less quality... And their logistic partners are disappointing. Feels like they don't care about you once you paid. They don't even have a place to complain about their services”

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Posted 7 months ago

“Horrible .No cumplen periodos de entrega.Nunca”

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Posted 7 months ago

“I sent and email to their customer service team weeks ago with a simple request. No answer despite multiple emails. They do not care about customers. If I could give a zero I would!!!”

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Posted 7 months ago

“This is not the first time that my order has arrived damaged. This time, one of the products ruined the entire package, which I had ordered as a gift, due to poor and careless packaging. The value of the parcel is high enough to suggest that the products are packaged in a nice and tidy way. But I would go beyond that, but there is no customer service of any kind that I can contact to resolve my problem. Should a chatbot really solve this???? It's very frustrating that I like the products but I can't get access to them because of these experiences I dare not order....”

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Posted 7 months ago

“I was having a few problems today getting an order through so spoke to a very helpful customer services representative called Sophia who was very helpful and got my order sorted out in extra quick time! Great customer support and lovely products - thanks again”

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Posted 7 months ago

“Love the product… great to give as gifts but it’s the staff that really make shopping here a pleasure.”

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Posted 7 months ago

“That was my first time visiting the shop. Was looking for a present and Hilary was extremely helpful, knowledgeable and supportive until I find the right present. Great experience, I’ll be definitely looking forward to there again!”

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Posted 8 months ago

“Has anyone found a quality products like Ritual Cosmetics? I too, have had trouble with payment. Customer Service recommended getting their app which doesn't load. Last time I order their products, I was told use Chrome instead of Safari. I was on the phone with a rep for over an hour to process my payment. This time I have to wait for someone from Holland to email back to me. I have given up and am looking for alternatives. Their customer service is anti-service and is an obstacle toward purchases.”

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Posted 8 months ago

“Parcel was delivered badly damaged! This was ordered as a gift. Customer services refused to send a replacement and wanted me to return the damaged goods and re order! I explained I didn’t have the time to do this but they were very unhelpful!”

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Posted 9 months ago

“My product was not delivered due to “incorrect address”.. I called customer service and they said it’s your fault eh so what we can do is cancel your order and give you a refund and you can re-order your products.. so I checked with Post NL to find out what happened.. they then confirmed that my address was already correct but it somehow went wrong.. I called once more and my colleague took over to speak in Dutch and the customer service yelled at my her.. so in the end, I ended up without the products and ofcourse I couldn’t re-order them as they were on sale last night and now the items are gone.. better spend your well earned money elsewhere”

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Posted 10 months ago

“Bad service of the online store. I ordered a product at a discount, the order was processed for a week, and then they wrote back that the product was out of stock.They wasted my time and money, because during this time I could have ordered another product at a discount.”

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Posted 10 months ago

“They couldn't find my house for delivery. Gave me twice a gift card of 10pounds which is not working. Not happy about this service!”

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Posted 10 months ago

“Horrible products and awful customer service. I buy Rituals products in the UK where I live but the experience in US is very different..i don't recommend their website nor their products in US. Google should ban their website as misleading and deceitful”

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Posted 11 months ago

“Visited the Plymouth store and was treated to an informal but incredibly knowledgeable introduction to rituals products from Katie. She listened to me, something that is sadly lacking in many shops today. I left with some beautiful legend of the dragon products, really eye catching display. Katie signed me up and I will be back next week with my mother who has agreed to buy me an advent calendar. Katie, I work in retail and your technique was a revelation, no hard sell but I felt you held my hand through the whole experience. I didn’t come in to buy but feel I am now a converted rituals fan.”

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Posted 1 year ago

Rituals is rated 3.0 based on 37 reviews