Rituals Reviews

Name: Rituals
Rating: 3.19

3.2 Rating 27 Reviews

52 %

of reviewers recommend Rituals

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3.2

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has anyone found a quality products like Ritual Cosmetics? I too, have had trouble with payment. Customer Service recommended getting their app which doesn't load. Last time I order their products, I was told use Chrome instead of Safari. I was on the phone with a rep for over an hour to process my payment. This time I have to wait for someone from Holland to email back to me. I have given up and am looking for alternatives. Their customer service is anti-service and is an obstacle toward purchases.”

Helpful Report

Posted 1 month ago

“Parcel was delivered badly damaged! This was ordered as a gift. Customer services refused to send a replacement and wanted me to return the damaged goods and re order! I explained I didn’t have the time to do this but they were very unhelpful!”

Helpful Report

Posted 1 month ago

“My product was not delivered due to “incorrect address”.. I called customer service and they said it’s your fault eh so what we can do is cancel your order and give you a refund and you can re-order your products.. so I checked with Post NL to find out what happened.. they then confirmed that my address was already correct but it somehow went wrong.. I called once more and my colleague took over to speak in Dutch and the customer service yelled at my her.. so in the end, I ended up without the products and ofcourse I couldn’t re-order them as they were on sale last night and now the items are gone.. better spend your well earned money elsewhere”

Helpful Report

Posted 3 months ago

“Bad service of the online store. I ordered a product at a discount, the order was processed for a week, and then they wrote back that the product was out of stock.They wasted my time and money, because during this time I could have ordered another product at a discount.”

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Posted 3 months ago

“They couldn't find my house for delivery. Gave me twice a gift card of 10pounds which is not working. Not happy about this service!”

Helpful Report

Posted 3 months ago

“Horrible products and awful customer service. I buy Rituals products in the UK where I live but the experience in US is very different..i don't recommend their website nor their products in US. Google should ban their website as misleading and deceitful”

Helpful Report

Posted 3 months ago

“Item delivered damaged. Poor packaging and even poorer customer service/ response. Did not rectify and left extremely unsatisfied. This was meant to be an Easter gift for my Mother. I now have to give her a damaged gift. Completely unacceptable. Would NOT recommend!”

Helpful Report

Posted 1 year ago

“Received a DAMAGED PRODUCT that was PACKED DAMAGED Told I would receive a replacement. NO INFO NOR SHIPPING INFO. Called CS& was told the replacement order went to the NETHERLANDS and the order was CLOSED. I live in the US, have a US address, so how is this even possible???”

Helpful Report

Posted 1 year ago

“The customer service is a disgrace. I ordered a perfume gift box on December 1st as a Christmas present. Needless to say it didn’t arrive until December 29 th despite the promise of a 5 day delivery. When the perfume arrived and I opened the package i was greeted by a cloud of perfume. The gift box was broken and the perfume bottle was shattered and all over the box… When I contacted customer service they didn’t answer for 2 weeks after which I received a pre-written mail in wich I was instructed to send the package back. They didn’t apologize nor did they include a label to send the package back. There is no chance that I would ever order from rituals again. Their customer service, their shipping and packaging is just awful. Even though the company tries so hard to be a luxury brand this shows they still have an extremely long way to go.”

Helpful Report

Posted 2 years ago

“Extremely poor customer service. Placed an order 10 days ago. Money taken but not received my order. Emailed Rituals 2 days ago. Reply was they will look into it. Not heard back so called today and they were least bothered that I had not received my order and were clueless about were it would be or when I will receive it. MY ADVICE: DO NOT PLACE AN ONLINE ORDER AS YOU ARE UNLIKELY TO RECEIVE IT !!”

Helpful Report

Posted 3 years ago

Rituals is rated 3.2 based on 27 reviews