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Rituals Reviews

2.9 Rating 52 Reviews
46 %
of reviewers recommend Rituals
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2.9
Based on 52 reviews
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Nik
Verified Reviewer
“The customer service is a disgrace. I ordered a perfume gift box on December 1st as a Christmas present. Needless to say it didn’t arrive until December 29 th despite the promise of a 5 day delivery. When the perfume arrived and I opened the package i was greeted by a cloud of perfume. The gift box was broken and the perfume bottle was shattered and all over the box… When I contacted customer service they didn’t answer for 2 weeks after which I received a pre-written mail in wich I was instructed to send the package back. They didn’t apologize nor did they include a label to send the package back. There is no chance that I would ever order from rituals again. Their customer service, their shipping and packaging is just awful. Even though the company tries so hard to be a luxury brand this shows they still have an extremely long way to go.”
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Posted 4 years ago
Anonymous
Verified Reviewer
“Extremely poor customer service. Placed an order 10 days ago. Money taken but not received my order. Emailed Rituals 2 days ago. Reply was they will look into it. Not heard back so called today and they were least bothered that I had not received my order and were clueless about were it would be or when I will receive it. MY ADVICE: DO NOT PLACE AN ONLINE ORDER AS YOU ARE UNLIKELY TO RECEIVE IT !!”
Helpful Report
Posted 5 years ago
Rituals is rated 2.9 based on 52 reviews
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