I recently ordered from Rituals, expecting to receive six items, including a shower gel and its matching body lotion, plus a promotional gift set for spending over £45. After confirming the full order, they removed the body lotion and the gift set without consulting me, leaving the order incomplete. I reached out via every channel—WhatsApp, email, phone, and their website—requesting to cancel the order since I don’t need a shower gel without the lotion. They ignored my cancellation request, only replying once with a 10% discount offer, which doesn’t resolve the issue. This experience has been disappointing, and I would not—and will not—buy from this company again.