Rituals Reviews

Name: Rituals
Rating: 3.11

3.1 Rating 28 Reviews

50 %

of reviewers recommend Rituals

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3.1

Based on 28 reviews


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Delivery Methods	Courier
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Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“Beautiful pills that make me feel well.”

Helpful Report

Posted 4 years ago

“First of all I love rituals body products and the staff at Covent gardens store were wonderful My bad review is based on the hair care, I purchased tailor made shampoo and conditioner at a price of £30. (I consider this to be very expensive, but I was treating myself) I used the products once and they ruined my hair, it was left looking and feeling like a Brillo pad! Despite the fact that it had just been cut and was in fairly good condition to begin with, I contacted customer service who emailed me back and basically said tough! The said that they would pass my concerns on to the innovation team. That my hair may eventually adjust and improve if I continue to use it, i was not prepared to take the chance as my hair was visibly breaking after one use! I honestly expected more from a company such as rituals, Not only have I wasted £30 on the products I bought I also had to spend a further £10 on deep conditioning products to try and repair some of the damage. My advice if your hair is at all dry or curly or coloured or permed, or straightened or you use heat for styling ( so basically nearly everyone) stay away from the hair care!”

Helpful Report

Posted 4 years ago

“i have been a customer for years! i buy the scented sticks, that cost £25. i buy them as birthday and Christmas gifts as they are a luxury and a bit pricey for everyday fresheners. i noticed they had a white variety of sticks, which i purchased for my mum for Xmas. a week after Christmas my mum confessed that the sticks weren't up to the usual standard,no smell, and having to turn them daily instead of weekly for any scent. Rather than just not go to Rituals any more, i gave them the opportunity to put it right, spoke with head office and was delighted that they were going to send me a gift card and a free gift as a good will gesture as i buy LOADS of stuff from them. Fast forward 4 weeks, and i chased my gift, which apparently has turned into a 30% off my next purchase! not good... so disappointing in a store that was a favourite. walton on thames stores is definitely gonna suffer as i am a regular shopper there, weekly! so, off to find a new place to buy all my presents and treats from.... any ideas?”

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Posted 6 years ago

“The products arrived within 2 days, the products were beautifully gift wrapped as requested”

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Posted 6 years ago

“Products are fabulous, gift packaging superb and delivery to Scotland excellent.”

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Posted 6 years ago

“They offered me tea when i went in , took my heavy bags so i could shop and drink tea at the same time. they were attentive and smart. they knew their products and helped me find some beautiful gifts for my friends. I actually did not go in with the intention of buying but they made the whole experience a delight. You just dont get this anymore. thank you Rituals brent cross”

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Posted 6 years ago

“Great products for your skin and inner body!”

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Posted 6 years ago

“bbzbzbznnnzbz nninmij sbunn best products”

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Posted 6 years ago

Rituals is rated 3.1 based on 28 reviews