Rituals products are amazing, and in-shop service too.. but online customer service is a nightmare. My order had an attempted delivery on a day we were not at home, and it was brought back to a warehouse. Since then (10 days!) I tried to contact Rituals through any available channel to get it redelivered… but nothing. Impossibile to talk to anyone. Now I had to buy replacement gifts as I don’t believe anymore this will get to be by Christmas… and I can’t even find a way to get a refund. Horrible experience.
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