I paid for next day delivery ie 25% of the price of the purchase. It didn’t arrive until 48 hours later. When I called I was told there was a cut off time of 3pm and my order was placed at 3.30. On Thursday. The parcel arrived Saturday morning. I was told during my conversation that I was lucky to receive then as the delivery company don’t work on Saturday, ! I accept that I didn’t appreciate a cut off time but why was my order and next day delivery accepted without referring back to me. I also received a message presumably from the delivery company on the Friday advising me the delivery had been cancelled. I email your company asking for an explanation on Friday, one was given but when I phoned your offices on Saturday they acknowledged they had received my email. Not very impressed, but purchase item was perfect as I had expected it to be. Only glad I didn’t order the bbq as well!,
3 years ago
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