I thought this matter was resolved, but then you posted a reply which gave me no right to reply, so you have afforded me that opportunity here. The nameless person who wrote the reply is factually incorrect & appears not to have fully read & understood my comments. Firstly, do you send out parcels without peoples names & addresses on? I assume not, so why did DPD say they didn't have my name? Black Friday had nothing to do with this, it was mainly DPD & Sara at your place who took DPD's word over mine & she, & they, were totally incorrect. You state DPD are 99.9% efficient. Wrong. If you check Trustpilot reviews of them, of nearly 25,000 customers, 60% of them reviewed them as Bad or Poor, so I'm afraid your figures are wrong. I asked Sara for help, I didn't get it. What she should have done is have spoken to DPD & confirmed my details to them, or recalled the BBQ from DPD & arranged for a replacement to be delivered to me. If she is not empowered to do this under her job specification she should have referred it to someone who could. The customer is always right is a starting point, although I accept not always the case. You should now, if you are as professional as you claim to be, offer to send me the BBQ at the original price. I don't expect for one minute you will but that is how a professional business runs. A mistake has been made between your company & DPD & you can rectify it. Should you wish to discuss this personally, you have my contact details. Regards Nick Wood Absolute incompetence when combined with their DPD Courier, who appear to be total imbeciles. Ordered 57cm Weber BBQ from Riverside in Black Friday sale for excellent price of £99.00 including delivery. I initially put down my name & my billing address, which is my home address , but with different delivery address as I was overseas. Having then looked at the delivery options I changed the delivery address back to my home address. So these supposed professionals now have my name, home address to deliver to & my phone number. Day arrived for delivery & the allocated slot was sent to MY PHONE NUMBER. Didn't arrive so checked tracking," Not delivered as we did not have telephone number or name." Really funny that incompetence isn't it? Tried contacting DPD, guess what, phone answered by message from their delivery manager apologizing in advance & asking customers not to be abusive to their staff for their performance. That pretty much sums them up. Waited 40 minutes no reply. tried email link wouldn't work, tried live chat, wouldn't accept to discuss or accept complaint. So if you can't communicate with them how do you sort it out. Following day Riverside, spoke to Sarah,told her I couldn't contact DPD & I needed her help. Initially quite helpful, but then she said I had changed the delivery address & I hadn't put in my name & phone number. I told her I didn't think I had to & believed I had completed the form correctly, but couldn't check as I was between jobs at work. She couldn't explain how they had contacted me on my phone number if they didn't have it. I asked for help but the offer wasn't there, so I had no option but to cancel the order as I couldn't contact DPP. I then checked the form that has to be filled in & nowhere does it say you have to provide a name & phone number, so I was right. Rang Sarah back, she said she had spoken to DPP & it was my fault as I hadn't provided my name & phone number. I pointed out to her you didn't have to. She obviously had doubts so I gently pointed out to her she, & DPD were wrong. They had lost an order with me which is now going to cost me £50.00 to source to BBQ elsewhere & to be frank, it appeared to me she had had enough of the matter although she did say she would again look at the matter. I am not holding my breath. Riverside have a vicarious liability & if I were them I would ditch DPD as they appear to be useless & get a professional courier company. Use at your peril. Nick Wood Response from the owner 6 days ago Response to this review: DPD is one of the best courier companies out there. We send hundreds of thousands of consignments with them each year and their success rate is 99.9%. Unfortunately, Black Friday can throw all sorts of issues due to the high volume of sales transpiring into more deliveries to be made and on occasions mistakes will happen and we as a company can only apologise for that. These matters are usually simple to resolve. Sorry you feel that you have been let down, we had tried to get this rectified but our solutions weren't good enough.