Ordered an out door set of Alexander Rose furniture to go with our existing table and chairs. The furniture arrived assembled, which I thought odd and on inspection the chairs were made differently and it looked like it had been treated! We were met with a little arrogance when we complained. It was only after several emails and calls that Riverside admitted the furniture was ex- demo stock. I finally agreed to replacement furniture if I kept the cushions. I think it disgusting to deliver demo stock when sold as new. There was no attempt at any apology either. The least I expected was a bottle of wood protector or a bag for the cushions. I have been a customer of Riverside for a number of years but if this is how they treat returning customers I will go elsewhere in future
4 years ago
Riverside has a
4.9
average rating
from
15,958
reviews