This is my second online purchase from Robinson and as usual, the 4 items were received in 3 sepparate deliveries which I have experienced so is not a surpise to me but what disappointed me is that my Queen bed set with quilt cover order was delivered with a wrong order of duvet cover instead. I have reported this immediately and gotten an email acknowledgement to apologise for the wrong item delivery and that arrangement for exchange has been arranged. However, there is NO MENTION of WHEN will the replacement be done. Despite sending an email on 26 Nove with 3 of Robinson's customer service staff copied according to the email I have received, until today there is no reply to my question on WHEN the replacement is done and I have sent another email to ask. With one order coming in separate orders is already an inconvenience to customers and I guess it is still tolerable since most are working from home now. However, now more and more are going back to work on site and it is terribly inconvenient for us to be waiting forever at home for the delivery or in this case an exchange which I need to at Home to pass the wrong item back to the courier right? This 2nd purchase experience and totally swing my feelings about ordering from Robinson from satisfaction of 1st purchase to regret for this 2nd purchase as I should have gone for shopping at the malls as Christmas is coming and many sales is happening and with purchase of certain amoutn at the mall, I can also get free delivery and I won't get a Queen Duvet Cover when my home bed need a Queen Quilt Cover ! Note that I am not reviewing about the Anti- Dustmite pillow or bolster protector. I am upset about my Queen Bedset wrong item delivered and slow email response, poor customer service