Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 1,884 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Advised on delivery status and delivery is prompt. Wide range of products sold on-line, good pricing. Overall a satisfied on-line shopping experience with Robinson.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are so glad that you had an overall satisfied experience while shopping with us. We wholeheartedly appreciate your kind words.

Posted 1 year ago

“Ack. Ordered a Clarins makeup item and the box was mouldy. An online sale can't be a way to clear out things you wouldn't put on the shelf. :p”

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Posted 28 minutes ago

“Bought bedsheets. Website said choice of colors..I selected 'silver'. When they arrived, sheets were white. Pointed this out to staff on WhatsApp. They said embroidered line on pillowcase is silver. Sheets are white. Misleading advertisement to begin with. Very dissatisfied”

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Posted 4 hours ago

“Love the product and delivery.”

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Posted 1 day ago

“Best customer service and experience. Thank you Team Robinson. You are awesome!”

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Posted 1 day ago

“Worse customer service, didn’t send out item for 2 weeks until I reminded them. Then took another 1 week to send it out . CS gave false promises to customer and then just went missing when timeline is due. Happened not once, but twice and the CS Manager Rowena was informed but she didn’t think there’s a problem at all. Just brush off as delay in delivery. Demand an explanation from CS Manager but more than 3 days already she still didn’t reply. Also went missing like the previous 2 incidents. Extremely ridiculous customer service standard from a reputable company like Robinson.”

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Posted 1 day ago

“Terrible customer service. Ordered two children pillows only one received. I was never contacted to say the second item was no longer in stock. I had the second child in tears that their pillow had not arrived but their sibling had a new pillow. When I contacted Robinsons all I received was a refund for the item that was not received. This means that I had one pillow and not two. My children like to have matching so now I am left with having to purchase two new pillows somewhere else. I could have been informed prior to the pillow that was received that the second pillow was out of stock and I would not be receiving it. I would have cancelled my full order as I knew it was going to be an inconvenience. Now I am left out of pocket and no apology or response from Robinsons for not putting their customer first. Will never use Robinsons again.”

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Posted 2 days ago

“Good products offered”

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Posted 5 days ago

“The rattan chairs we ordered were nice and comfortable My only lament is that the delivery took too long. The offer was made on 18Nov and the chairs delivered on 3 Dec.”

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Posted 1 week ago

“Lucky to have been part of the sale and got my luggage at good price!”

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Posted 1 week ago

“I bought a tv console from your company few weeks ago. I’m pleased with the product quality. Thank you.”

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Posted 1 week ago

“Was very disappointed that I couldn’t change colour of my pillow case as I fedback just an hour or two later within the same day of purchase (after noticing colour discrepancy from my selection). This was prior to getting Robinson email confirmation the following day that orders can’t be changed. Btw, my selection of silky grey had became blue by the system. Anyway, the product itself is alright as a Christmas gift based on what was advertised. Thank you.”

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Posted 1 week ago

“My 2nd purchase from Robinsons online. First purchase took less than 1 week to arrive. The 2nd purchase took more than 3 weeks to arrive. Customer service via WhatsApp was extremely unprofessional and incompetent.”

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Posted 1 week ago

“First time using Robinson shopping online. I must say its delivery took 1 whole week for a set of bedsheets that is stocked in spore. Other popular online platforms’ delivery are average 2 days. Some even next day. It’s not how large an item is, I have ordered fm china, huge cat tree and it arrived in 5days by travelling through the provinces and then by air to spore. I believe most consumers are used to this standard delivery time. It’s also not about whether u need the items urgently or not. It’s just industry expectation these days. If you want to capture more sales online, you need to relook into delivery time.”

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Posted 1 week ago

“Very good quality products and it took a while to complete my deliveries but it was worth the wait for.”

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Posted 1 week ago

“Quality of the cereal containers is poor. The cap is not even tightly sealed and well made/well thought out. It was quite disappointing and I wouldn't trust the quality of products from robinsons again. I am now concerned abut my upcoming delivery for the toy shelves.”

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Posted 1 week ago

“First time order a chopping board, product only bubble wrapped in plastic , no box . Chopping board has a dent in it . Email them but until now problem has not been resolved yet . Very disappointed, definitely the first & last time for me .”

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Posted 2 weeks ago

“The Jo Malone diffuser that I purchased did not come with the original Jo malone box. It was delivered loose with only bubble wrapped covering the item. This was not mentioned explicitly in your website This item is meant for a gift for a good friend. How can I present such a premium product with such condition? It will be seen as a used or even perceived as not-authentic product that the receiver think that I may have purchased from non-reliable online stores. To be honest most of us buy Jo Malone because of its presentable box and packaging When I asked for return, the officer asked me to bear the shipping cost which cost me about $80 😱 And now I am stucked with the item that I cant even bring myself to give out to my good friend with such lousy packaging Not a pleasant experience. In fact it is a very bad experience from a reputable store like you”

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Posted 2 weeks ago

“Very poor customer service - assistance could have been flexible!”

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Posted 2 weeks ago

“Great fast service from Robinsons. Well packaged. Very happy customer”

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Posted 2 weeks ago

“Items took a long time to arrive”

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Posted 2 weeks ago

Robinsons is rated 4.2 based on 1,884 reviews