Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“It was so aasy to order and the goods were delivered so prompt. Thanks”

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Posted 4 months ago

“The choice of items is good and it is easy to buy. I can't say that the recent refund is smooth as it is more tedious than the last refund. The correspondence took a while, even though I was prepared to forgo the monetary refund. Eventually your company accepted the items and hopefully I will see the sum credited soon.”

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Posted 4 months ago

“Very good Delivery is fast an authentic”

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Posted 4 months ago

“Hope there are more sales at better prices”

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Posted 4 months ago

“Value for money. Quality products. But very bad delivery courier Qxpress. Need to call up courier twice to follow up on parcel delivery.”

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Posted 4 months ago

“The Robinsons premium bolster is too soft and is overrated. It shouldn’t be bent when delivered, now there’s a permanent bent in the middle. Very disappointed!!”

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Posted 4 months ago

“Excellent variety of bedding, and great prices.”

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Posted 4 months ago

“Great value for money”

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Posted 4 months ago

“This is probably the last time I will buy something from Robinson online. I ordered 6 bottles of Green Magma tablets - in the old days, Robinson online will highlight if the goods have short expiry dates. But this time, no. All 6 bottles have the same expiring of less than 5 months - April 2025. A short check on identical product in SHOPEE shows expiry date (ie July 2025, jan 2027) - they can clearly shown this -why cant you? How do you expect your customer to finish all within 4 months? After dealing with the twice delayed delivery, it is really another bad experience having to deal with this expiry date issue. The Robinson online support, after my reminder, claimed that the warehouse says there is no later expiry dates and therefore cannot exchange - can only refund. I honestly have no confidence of how long they will take to refund my money or I will have to keep chasing, just like chasing for delivery, chasing for updates of their promise of exchange etc. I used to like Robinsons a lot and have tried to support the brand in their new life as an online store. But I am giving up. Don't think I will buy from them again - when they do not indicate short expiry dates and cannot confirm dates or block of time slots for delivery. I will buy from elsewhere with less stress and less follow-up and reminders needed from me.”

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Posted 4 months ago

“Ack. Ordered a Clarins makeup item and the box was mouldy. An online sale can't be a way to clear out things you wouldn't put on the shelf. :p”

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Posted 4 months ago

“Bought bedsheets. Website said choice of colors..I selected 'silver'. When they arrived, sheets were white. Pointed this out to staff on WhatsApp. They said embroidered line on pillowcase is silver. Sheets are white. Misleading advertisement to begin with. Very dissatisfied”

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Posted 4 months ago

“Love the product and delivery.”

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Posted 4 months ago

“Best customer service and experience. Thank you Team Robinson. You are awesome!”

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Posted 4 months ago

“Worse customer service, didn’t send out item for 2 weeks until I reminded them. Then took another 1 week to send it out . CS gave false promises to customer and then just went missing when timeline is due. Happened not once, but twice and the CS Manager Rowena was informed but she didn’t think there’s a problem at all. Just brush off as delay in delivery. Demand an explanation from CS Manager but more than 3 days already she still didn’t reply. Also went missing like the previous 2 incidents. Extremely ridiculous customer service standard from a reputable company like Robinson.”

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Posted 4 months ago

“Terrible customer service. Ordered two children pillows only one received. I was never contacted to say the second item was no longer in stock. I had the second child in tears that their pillow had not arrived but their sibling had a new pillow. When I contacted Robinsons all I received was a refund for the item that was not received. This means that I had one pillow and not two. My children like to have matching so now I am left with having to purchase two new pillows somewhere else. I could have been informed prior to the pillow that was received that the second pillow was out of stock and I would not be receiving it. I would have cancelled my full order as I knew it was going to be an inconvenience. Now I am left out of pocket and no apology or response from Robinsons for not putting their customer first. Will never use Robinsons again.”

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Posted 4 months ago

“Good products offered”

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Posted 4 months ago

“The rattan chairs we ordered were nice and comfortable My only lament is that the delivery took too long. The offer was made on 18Nov and the chairs delivered on 3 Dec.”

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Posted 4 months ago

“Lucky to have been part of the sale and got my luggage at good price!”

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Posted 5 months ago

“I bought a tv console from your company few weeks ago. I’m pleased with the product quality. Thank you.”

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Posted 5 months ago

“Was very disappointed that I couldn’t change colour of my pillow case as I fedback just an hour or two later within the same day of purchase (after noticing colour discrepancy from my selection). This was prior to getting Robinson email confirmation the following day that orders can’t be changed. Btw, my selection of silky grey had became blue by the system. Anyway, the product itself is alright as a Christmas gift based on what was advertised. Thank you.”

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Posted 5 months ago

Robinsons is rated 4.2 based on 1,941 reviews