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Robinsons Sale Reviews

4.2 Rating 1,755 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided some discounts from buying directly from the brand itself. However the deliver communication is not clear as item not delivered was marked as fufilled when the brand delivery team didn't contact me. Only after speaking to the Robinson hotline, then the brand's delivery team called. Should be more prompt with the estimated time.”

Posted 2 months ago

Thank you for sharing your thoughts with us. This helps improve our delivery communications.

Posted 1 month ago

“Although the delivery took a while, packaging is ok.”

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback. This helps in improving our services. We're committed to making your future shopping experiences with Robinsons as seamless and enjoyable as possible.

Posted 1 month ago

“Worth to buy.Great quality too.”

Posted 2 months ago

“love it and the size is true”

Posted 2 months ago

“Items bought were well packed ! Very nice indeed 👍🏻”

Posted 2 months ago

“Value fir money. Online service is good as brick n mortar Robinsin service.”

Posted 2 months ago

“Defective product. Poor after sales return arrangement.”

Posted 2 months ago

Thank you so much for taking the time to provide your feedback and we're sorry that the return did not go smoothly. We promise to work on this for a better experience. We hope you'll still give Robinsons another try.

Posted 2 months ago

“The night cream has an old musty smell, so does the day cream. Have they reached expiry date. Btw the prints on the masque tube is misaligned. May I get a refund”

Posted 2 months ago

Hello! We're so sorry to hear about this. We have a 30-day return & refund period and will gladly work with you on this. Please reach out to us at support@robinsons.com.sg.

Posted 2 months ago

“Good prices for sale”

Posted 2 months ago

“Fast delivery”

Posted 2 months ago

“Reasonable price and best quality. Love all the bedsheets i purchased❤”

Posted 2 months ago

“Fast delivery and all good. Item received in good well pack condition”

Posted 2 months ago

“Quick delivery. Easy transaction. Happy with my product”

Posted 2 months ago

“I have to follow to get my product. There were no updates from Robinson about when the product is going to be delivered. But customer service was good and helped to resolve the issue.”

Posted 2 months ago

Thank you for sharing your feedback Vineet! This helps in improving our services.

Posted 2 months ago

“Delivery was fast. Good.”

Posted 2 months ago

“For the other furnitures I ordered from other companies such as Hipvan, they will deliver and assemble. However with Robinson, I feel that you are just acting like a online platform, no difference from the likes of Lazada and Shoppee.”

Posted 2 months ago

Hi Donny! Bedframe and mattress assembly can be done on a per-request basis. Request can be submitted to our customer service team.

Posted 2 months ago

“Very disappointed with the pillow. Although it was marketed as ‘Robinsons Luxury Pillow Hotel Collection‘ it was far from the description as it is too soft.”

Posted 2 months ago

Hi Emmanuel! Thank you so much for taking the time to share your feedback. This helps us make the necessary adjustments and offer products that align with our customers' preferences.

Posted 2 months ago

“Hi.. please get in touch with me. After I received the bedsheet set, I didn’t open. And just only took out for washing/use and discovered broken/ torn treads on the quilt cover. That’s quite disappointing.”

Posted 2 months ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 2 months ago

“I’m disappointed with the towels that I bought. The quality is not good and the towels are very thin. I spent more than $100. I would’ve got these cheaper from Shoppe. I thought I could trust the quality of material sold at Robinson’s”

Posted 2 months ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 2 months ago

“fast, friendly and simple”

Posted 2 months ago

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Robinsons Sale is rated 4.2 based on 1,755 reviews