Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“My 2nd purchase from Robinsons online. First purchase took less than 1 week to arrive. The 2nd purchase took more than 3 weeks to arrive. Customer service via WhatsApp was extremely unprofessional and incompetent.”

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Posted 4 months ago

“First time using Robinson shopping online. I must say its delivery took 1 whole week for a set of bedsheets that is stocked in spore. Other popular online platforms’ delivery are average 2 days. Some even next day. It’s not how large an item is, I have ordered fm china, huge cat tree and it arrived in 5days by travelling through the provinces and then by air to spore. I believe most consumers are used to this standard delivery time. It’s also not about whether u need the items urgently or not. It’s just industry expectation these days. If you want to capture more sales online, you need to relook into delivery time.”

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Posted 5 months ago

“Very good quality products and it took a while to complete my deliveries but it was worth the wait for.”

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Posted 5 months ago

“Quality of the cereal containers is poor. The cap is not even tightly sealed and well made/well thought out. It was quite disappointing and I wouldn't trust the quality of products from robinsons again. I am now concerned abut my upcoming delivery for the toy shelves.”

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Posted 5 months ago

“First time order a chopping board, product only bubble wrapped in plastic , no box . Chopping board has a dent in it . Email them but until now problem has not been resolved yet . Very disappointed, definitely the first & last time for me .”

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Posted 5 months ago

“The Jo Malone diffuser that I purchased did not come with the original Jo malone box. It was delivered loose with only bubble wrapped covering the item. This was not mentioned explicitly in your website This item is meant for a gift for a good friend. How can I present such a premium product with such condition? It will be seen as a used or even perceived as not-authentic product that the receiver think that I may have purchased from non-reliable online stores. To be honest most of us buy Jo Malone because of its presentable box and packaging When I asked for return, the officer asked me to bear the shipping cost which cost me about $80 😱 And now I am stucked with the item that I cant even bring myself to give out to my good friend with such lousy packaging Not a pleasant experience. In fact it is a very bad experience from a reputable store like you”

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Posted 5 months ago

“Very poor customer service - assistance could have been flexible!”

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Posted 5 months ago

“Great fast service from Robinsons. Well packaged. Very happy customer”

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Posted 5 months ago

“Items took a long time to arrive”

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Posted 5 months ago

“Buying from Robinson is a disappointing affair. Made purchase twice, first time delivery not received and sent back to seller. And the discounts and rewards when used, keep prompting for selected items and cannot be used. So what's the point of giving discounts and rewards when cannot be used or most of Robinson items are not applicable. Delivery inwould say the third party company that are being used are not competent. Even after I personally called and give clear instructions, still delivery attempts failed a couple of times. Robinson has to really look into this customer experiences”

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Posted 5 months ago

“Recieved my goods promptly and nicely packed”

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Posted 5 months ago

“Defective item sold”

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Posted 5 months ago

“Very responsive assistance team to solve delivery issues.”

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Posted 5 months ago

“Slow in delivery.”

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Posted 5 months ago

“Irresponsible courier did not call and just left it outside of my house. Lucky it wasn’t taken away by passer-by. Other than that, ok.”

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Posted 5 months ago

“Product well packed. Fast delivery..Satisfied with the first order so followed by a second purchase.”

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Posted 5 months ago

“Trustworthy, happy with service & products”

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Posted 5 months ago

“Overall purchase was great.”

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Posted 6 months ago

“Value for money, great discount for quality goods!”

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Posted 6 months ago

“This is a real SALE event compared to some other platforms. Superb experience in terms of delivery and LIVE CHAT support. Keep it up!”

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Posted 6 months ago

Robinsons is rated 4.2 based on 1,941 reviews