Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Quality of product is good and discount made them value for money.”

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Posted 10 months ago

“All good and trustworthy.”

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Posted 10 months ago

“Very happy wif the purchase! Great deal n gd quality”

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Posted 10 months ago

“Some dirt inside one packaging”

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Posted 10 months ago

“Ordered a mattress protector online . Wrong size so we couldn't use it but they refused to grant a refund or exchange even though it was within the allowed period.”

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Posted 10 months ago

“When put to to wash found a brown small dot at the side . Too late to return 🤦‍♀️”

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Posted 10 months ago

Hi Joanne! We're so sorry to hear about this. Please contact our customer service team at support@robinsons.com.sg. This may still be covered by the warranty.

Posted 10 months ago

“Okay, product is satisfactory. Products are delivered on separate dates, from different place although order at the same time”

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Posted 10 months ago

“Good service provided with a variety selection of products.”

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Posted 10 months ago

“Very satisifed with my purchased products and delivery and packaging were great. Robinsons, be it a brick and mortar store or online store, always delivers best service to their customers.”

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Posted 11 months ago

“It's v comfortable and price is not expensive.”

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Posted 11 months ago

“Prompt & efficient service”

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Posted 11 months ago

“Excellent online service! Would be even better if delivery courier press the door bell before leaving the item outside the house.”

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Posted 11 months ago

“attractive discount during 1111 sale”

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Posted 11 months ago

“Robinson is trusted brand from those years since my young days which I purchased my stuffs from Robinson”

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Posted 11 months ago

“Reasonably priced but not really difficult to prices throughout the year”

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Posted 11 months ago

“Very good price for SK2. Delivery Service was also good.”

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Posted 11 months ago

“I placed an order on 17 Dec and was assured that the delivery will be made with 3 - 5 working days. However to date I have not received my goods!! I contacted the customer service via WhatsApp and was informed that they will keep me updated. I didn’t receive any updates after a few days and so sent another email to the customer service. The same person replied to say that they are still checking. Subsequently I was informed on Monday that the goods will be delivered in the next 1-2 days. And I am still waiting…Really disappointed with the service provided!!! There was no communications to me on the delay in delivery and I had to keep chasing for updates! If I still didn’t receive my goods by tomorrow, I want to cancel my order and please refund me for the payment made.”

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Posted 11 months ago

“Ordered multiple products and they were delivered in batches. Was informed almost 1 week later an item was out of stock and had to be refunded. Still good value overall but be prepared to wait for orders.”

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Posted 11 months ago

“Good feeling and well packed easy to use”

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Posted 11 months ago

“I haven’t received my order after 18 days and order out for delivery since 19 Dec 8.20am”

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Posted 11 months ago

Robinsons is rated 4.2 based on 1,945 reviews