Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Very happy wif the purchase! Great deal n gd quality”

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Posted 6 months ago

“Some dirt inside one packaging”

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Posted 6 months ago

“Ordered a mattress protector online . Wrong size so we couldn't use it but they refused to grant a refund or exchange even though it was within the allowed period.”

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Posted 6 months ago

“When put to to wash found a brown small dot at the side . Too late to return 🤦‍♀️”

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Posted 7 months ago

Hi Joanne! We're so sorry to hear about this. Please contact our customer service team at support@robinsons.com.sg. This may still be covered by the warranty.

Posted 7 months ago

“Okay, product is satisfactory. Products are delivered on separate dates, from different place although order at the same time”

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Posted 7 months ago

“Good service provided with a variety selection of products.”

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Posted 7 months ago

“Very satisifed with my purchased products and delivery and packaging were great. Robinsons, be it a brick and mortar store or online store, always delivers best service to their customers.”

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Posted 7 months ago

“It's v comfortable and price is not expensive.”

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Posted 7 months ago

“Prompt & efficient service”

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Posted 7 months ago

“Excellent online service! Would be even better if delivery courier press the door bell before leaving the item outside the house.”

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Posted 7 months ago

“attractive discount during 1111 sale”

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Posted 7 months ago

“Robinson is trusted brand from those years since my young days which I purchased my stuffs from Robinson”

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Posted 7 months ago

“Reasonably priced but not really difficult to prices throughout the year”

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Posted 7 months ago

“Very good price for SK2. Delivery Service was also good.”

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Posted 7 months ago

“I placed an order on 17 Dec and was assured that the delivery will be made with 3 - 5 working days. However to date I have not received my goods!! I contacted the customer service via WhatsApp and was informed that they will keep me updated. I didn’t receive any updates after a few days and so sent another email to the customer service. The same person replied to say that they are still checking. Subsequently I was informed on Monday that the goods will be delivered in the next 1-2 days. And I am still waiting…Really disappointed with the service provided!!! There was no communications to me on the delay in delivery and I had to keep chasing for updates! If I still didn’t receive my goods by tomorrow, I want to cancel my order and please refund me for the payment made.”

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Posted 7 months ago

“Ordered multiple products and they were delivered in batches. Was informed almost 1 week later an item was out of stock and had to be refunded. Still good value overall but be prepared to wait for orders.”

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Posted 7 months ago

“Good feeling and well packed easy to use”

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Posted 7 months ago

“I haven’t received my order after 18 days and order out for delivery since 19 Dec 8.20am”

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Posted 7 months ago

“Product is good. Good service.”

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Posted 8 months ago

“Keep to its word in content and delivery”

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Posted 8 months ago

Robinsons is rated 4.2 based on 1,943 reviews