Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,760 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped at Robinsons because they have a promotion with heymax.ai but they didn’t track it and I didn’t get the extra miles. So it wasn’t cheaper than another retailer and the shopping experience was a letdown.”

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Posted 2 weeks ago

“It was difficult to return what I bought. And could not contact anyone to relate my problem. Had to escalate to senior management and after many many emails, issue was resolved”

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Posted 2 weeks ago

Thank you for sharing your feedback. We're so sorry that the return was not as seamless as it would have been. We'll make sure to look into this process to improve it.

Posted 2 weeks ago

“I ordered an ironing board size M. I guess mistake the company delivered size S to me. It took them more than 1 week to replace the wrong size. I had to contact Robinsons staff three times to find out when a replacement could take place.”

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Posted 1 month ago

Hi, we're so sorry that the exchange took longer than it should. We'll be looking into this to make sure it does not happen again.

Posted 1 month ago

“I was not happy with my super single bedsheet. Stated as something else but received something else”

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Posted 1 month ago

“The material creases after washing, so disappointed”

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Posted 1 month ago

“Slight dissapointed with the packaging. Bought 2 Gucci ties for gifts. The gift box does not look presentable at all with the glue stain can be seen when opening the box. Item like ties should be squeeze in a small box, the transparent wrapping plastic so crumpled.”

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Posted 1 month ago

Hi there! Thank you for sharing your feedback. We'll look into our product packaging and work on improving this.

Posted 1 month ago

“Robinsons live chat was helpful. But it is like a hit and miss. Some days I get a response and some days I get radio silence. Been asking for a change of colour for a bench I ordered and they promised a cash on delivery by their partner vendor but the promised date came and went and nothing happened. Left two messages but no response henceforth.”

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Posted 1 month ago

“For the other furnitures I ordered from other companies such as Hipvan, they will deliver and assemble. However with Robinson, I feel that you are just acting like a online platform, no difference from the likes of Lazada and Shoppee.”

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Posted 2 months ago

Hi Donny! Bedframe and mattress assembly can be done on a per-request basis. Request can be submitted to our customer service team.

Posted 2 months ago

“The table looks different from what advertised on the website. it does not have a rustic look. Robinson's customer service team was fast in responding to my feedback though. Due to this, they offered me a 5% discount.”

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Posted 3 months ago

Hi Li Yen! Thanks for sharing your feedback. We promise to continue improving our product selections.

Posted 3 months ago

“Wide variety of products. Pretty good sales”

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Posted 3 months ago

“Dear Sir/Madam This is the first time I bought at Robinson online. The items arrived but the packaging is very dirty. This is certainly not a positive first impression. I am surprised because the previous in-store shopping experiences were pleasant. You might want to look into that aspect. BR”

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Posted 3 months ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. Your opinion is valued greatly, and it helps us improve service for everyone. We'll make sure to forward the feedback to the entire team.

Posted 3 months ago

“The Sale discounts are acceptable. However, I am unsure about who arranges the delivery of items, which left a VERY bad experience for me. I will not order from Robinsons ever again. I hope this comment is taken seriously. I left a longer review on the item itself.”

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Posted 4 months ago

“The Black Friday offer was good but I can’t say the same for the delivery experience. The item was not bubble wrapped and the box was dented at receipt. Item was slightly different from the advertised picture but was subsequently assured of its authenticity. Overall not a great experience.”

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Posted 4 months ago

We're truly sorry to hear about this and thank you for sharing your feedback, it helps improve our services.

Posted 4 months ago

“One of the queen size bed set short of one pillow case. Waiting for customer service to get back on this matter.”

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Posted 4 months ago

We're so sorry about this. I can see that a replacement has been shipped, we hope you enjoy the product.

Posted 4 months ago

“Delivery turnaround was acceptable. Is concerned about whether product will last as product details were not sufficient.”

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Posted 5 months ago

Hello! Thank you for sharing your feedback. Our team will look into the descriptions/details and work on improving this. We hope you enjoy the product, and if any issue arises, let us know, we'll be happy to assist.

Posted 5 months ago

“The sale had quite a significant discount and delivery was prompt. Pity that goods were not of ideal quality for the price we paid.”

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Posted 6 months ago

Hello! Thank you for sharing your feedback. I can see that our customer service has reached out to you privately and resolved this concern. We hope that you'll still give Robinsons another try.

Posted 5 months ago

“Shopping was easy and quick”

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Posted 7 months ago

“I have yet to receive my items and it is now the 9th working day since I placed my order. I have reached out to your customer support team and now still waiting for an update. This is unlike my first order experience which was smooth.”

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Posted 8 months ago

Thanks for your feedback, Rue! We understand that you are excited to receive your order and we truly apologise for the delay. We hope that you give Robinsons another try.

Posted 8 months ago

“The products received was in good order . Should have notification of when products reached buyer with a timeframe, not just the date. Luckily for me my neighbours are mostly known to us. If not it could have taken by someone as the products name was visible on the outside.”

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Posted 9 months ago

Hi Yong! Thank you for your suggestion. This is helpful in improving our delivery notification.

Posted 9 months ago

“The last purchase I made was not upto expectation. Product was not as advertised and yet I had to pay delivery fee for the product return”

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Posted 9 months ago

Hi Selinah! We're very sorry if there has been a confusion. We checked the order and no return fee was charged. You were refunded the full cost of the product.

Posted 9 months ago

Robinsons Sale is rated 4.2 based on 1,760 reviews