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Robinsons Sale Reviews

4.2 Rating 1,765 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,765 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found defaults in the mattress topper received and reached out to customer service for an exchange. The Robinson customer service replies were fast, but as they need to confirm with the supplier, I am still waiting for an update regarding the exchange...”

Posted 1 year ago

“The return process is cumbersome, it should be Automatic via app / online that can be done by the customer. Engaging in chat for the return process is annoying. It makes them not come back for purchase again”

Posted 1 year ago

“Min spent for free delivery is too high compared to other online shops. Not easy to reach such requirement. I would not buy from Robinson if I do not have any voucher to cover the shipping cost.”

Posted 1 year ago

“Shipment very fast”

Posted 1 year ago

“Not a fan of their delivery system; there’s no notification of the date of delivery. My box just showed up on my doorstep one morning with no notification, no door knock. Good thing I was home & happened to open the door to water the plants. I’m just glad no one stole it.”

Posted 1 year ago

“Difficult to try and test things given they have no physical showroom”

Posted 1 year ago

“Fast delivery”

Posted 1 year ago

“I hv used the quality product I ordered. I find the shipment expensive compared to other platforms”

Posted 1 year ago

“I do not like how you manage sales. If you are prepared to sell this at a discount, you should just stick to it. I receive a constant stream of offers from you with different codes. This is disruptive, and one reason why I never finish one sale. Promo codes just valid for a day or so, etc. It's disruptive because I shop online since I don't have time to go out. This wastes my time.”

Posted 1 year ago

“I am not satisfied until case is closed. Items arrived with short supply. Just bcause your supplier do not hve stocks they think they can get away with it.”

Posted 1 year ago

“Quick delivery”

Posted 1 year ago

“the item was received only about 10 days after ordering. i think that's quite slow. especially since i had to pay for delivery as the amount spent did not qualify for free delivery. Also, i got emails from J&T express about unsuccessful delivery, but there was always someone at home to receive the goods if indeed there was an attempt to deliver.”

Posted 1 year ago

“Great shopping experience. However, the product quality left much to be desired.”

Posted 1 year ago

“The Hohem Gimbal basically started performing with faults after initial familiarisation on a proper job. Lets see who they handle this.”

Posted 1 year ago

We would like the opportunity to investigate your feedback further. We sent you an email to get more information about the Hohem Gimbal you received. We’ll work with you to resolve any issues as quickly as possible.

Posted 1 year ago

“Need to improve on product quality especially on bedding stuff.”

Posted 1 year ago

We are sorry that the Torino King Navy and White Trim Bedset failed to meet your expectations. Here at Robinsons, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to make us better and improve service for everyone. If you have any other concerns, just let us know. We are here for you anytime.

Posted 1 year ago

“First delivery was fast and was impressed initially. But ordered 2 sets of item and only received 1 set. Had to wait for another delivery. Item was also weirdly packed in 2 shoe boxes separately despite being a set. The next delivery packaging was also messy and cheap. No protective wrap or anything to prevent spillage or such. Good deal though but needs improvement from vendors if item is coming from different vendors.”

Posted 1 year ago

“Orders being sent at different times means I have to remember what has not been received. Recently my first items came very quickly but my second item was still outstanding. I had to call to check etc. This is additional work. Maybe a better system can be in place? Thanks”

Posted 1 year ago

Hi Winnie! We're truly sorry for the inconvenience and thank you for sharing your thoughts with us. This is helpful in improving our services. We promise to do better.

Posted 1 year ago

“Selling quality Goods”

Posted 1 year ago

“I purchased a Hillcrest Sensation Memory Foam Pillow which the size shown as 60cmx40cm on website. When the item received, it much smaller & I measured: it 55cm in width instead of 60cm. It stated All products may vary due to product enhancement on item webpage but I thought the difference of 5cm is too much.”

Posted 1 year ago

Hi Jess, Thank you so much for taking the time to leave us a review regarding your recent order from Robinsons, and we are very sorry to hear of this issue. We appreciate you bringing this to our attention, and have reached out to you privately via email. Please be assured that we take your feedback seriously, and are committed to working towards a resolution with you. We look forward to hearing back from you very soon.

Posted 1 year ago

“Delivery took too long to come...”

Posted 1 year ago

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Robinsons Sale is rated 4.2 based on 1,765 reviews