Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,750 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,750 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very very very…. Bad. No star at all. No stock is a very bad excuse. My order was canceled After 17 days.”

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Posted 3 weeks ago

Thank you for sharing your feedback. We apologise for the inconvenience. We'll definitely look into this to make sure it does not happen again.

Posted 2 weeks ago

“Defective product. Poor after sales return arrangement.”

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Posted 1 month ago

Thank you so much for taking the time to provide your feedback and we're sorry that the return did not go smoothly. We promise to work on this for a better experience. We hope you'll still give Robinsons another try.

Posted 1 month ago

“The night cream has an old musty smell, so does the day cream. Have they reached expiry date. Btw the prints on the masque tube is misaligned. May I get a refund”

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Posted 2 months ago

Hello! We're so sorry to hear about this. We have a 30-day return & refund period and will gladly work with you on this. Please reach out to us at support@robinsons.com.sg.

Posted 1 month ago

“I have to follow to get my product. There were no updates from Robinson about when the product is going to be delivered. But customer service was good and helped to resolve the issue.”

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Posted 2 months ago

Thank you for sharing your feedback Vineet! This helps in improving our services.

Posted 1 month ago

“Hi.. please get in touch with me. After I received the bedsheet set, I didn’t open. And just only took out for washing/use and discovered broken/ torn treads on the quilt cover. That’s quite disappointing.”

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Posted 2 months ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 2 months ago

“The system respond very slow and poor. The item description are very poor not able to understand what is include or not. I want to buy bed sheet instead land up with the blanket. Poor filter as well”

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Posted 2 months ago

Hi KS! We're so sorry about this and thank you for sharing your feedback. This helps in improving our website.

Posted 2 months ago

“Dissapointed with the recent online purchase.”

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Posted 3 months ago

We're so sorry about this! Our customer service team will be in touch to make things right.

Posted 3 months ago

“The tree didn't look like the picture - poor quality and very "platsicky". I immediately asked for return & refund, which I had to chase several times as the website link Robinsons gave "isn't supported any more"... I called them and arranged for them to pick up - which never happened so I had to chase again.”

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Posted 3 months ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. This helps in improving our product selections and services.

Posted 3 months ago

“It was not delivered yet”

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Posted 3 months ago

We're so sorry to hear about this. We will continue to assist you through our email thread.

Posted 3 months ago

“You are not able to cater to customer expectations of receiving the product the follow day when it’s for emergency usage. Not flexible and dynamic I left for my family trip without the products”

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Posted 3 months ago

Hi Jacq! Thank you for sharing your thoughts. It's helps improve our services.

Posted 3 months ago

“You lost my package and didn’t inform me I had to chase to find out!!”

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Posted 3 months ago

We're so sorry about this. While it has already been sorted, we understand the inconvenience this has caused. We promise to improve our service to serve you better.

Posted 3 months ago

“Just refer to email correspondence”

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Posted 4 months ago

“1. Hydraulics does not work, it only kicks in when you manage to push the bed up all the way up and when you close it, it just drops down violently. There is even a notice to tell you to keep you fingers away! If you have a king bed, it means you are the carrying bf the bed up straight before the bed will hold! I bought the hydraulics storage bed for elderly parent, how are they to use this faulty product? Robinsons found all excuses not to accept that bed is defective. 2. Bed was delivered with blackish stains and broken covering. Robinsons did not allow return instead offered $20 refund for the stains/breakage. 3. Read fine print carefully. Robinsons promise/selling point is “30 days return”, it is marketed twice very clearly in the description of the product. However, when asked to execute this clause, Robinsons said there is fine print to exclude this product from “30 days return” and it was my error for not reading carefully. I question - is this false advertising? I will not shop with Robinsons again. Used to shop at Robinsons when they had physical stores. The online version clearly delivers no customer service and falsely advertises promises and products with unclear wordings. I wonder how many customers have fallen into this trap?”

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Posted 4 months ago

Hi Liz! Thanks for sharing your feedback. We're sorry to hear about this. Our customer service team will continue to assist.

Posted 3 months ago

“Hi there. I am actually quite disappointed. Before my order was to come, I checked and was told the order will be delivered with 5 business days. It never showed up. I checked the tracking site sent to me and I knew something is a miss and thats why I contacted Mikael at customer service, who said it will be delivered in 5 business days. Well, I had to go and buy an alternative to tide us through. Finally the delivery came on Wed 13th Dec VS Fri 8th Dec. I gave instructions to refund my card as some point in time, but the item then just showed up. I now have 4 umbrella stands. 2 from Robinsons and 2 more that we had to buy cause of the delays. Sorry, this is bad and it was not even communicated properly to me. I have asked multiple times that a manager call me - but to no avail.”

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Posted 4 months ago

Hi Tarun, we are so sorry for the delivery delay. I can see that our Customer Service Manager has spoken to you and this has been sorted. We'd like to thank you for sharing your feedback, this helps improve our services.

Posted 3 months ago

“Wrong item was delivered. When asked for an exchange, was told that my item was out of stock and they were unsure when it would be restocked. So I had no choice but to accept a return and refund. It has been so challenging to arrange for a date for the collection of the item. Very disappointed with Robinsons’ service.”

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Posted 4 months ago

We're so sorry about this Cindy! Thank you for sharing this feedback, it helps improve our services.

Posted 4 months ago

“the robinsons hotel collection bamboo quilt was terrible quality. wasn't at all soft like what bamboo material shd feel not light. felt like plastic. have to go buy another brand again and waste some dollars”

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Posted 4 months ago

We're so sorry about this. Thank you for sharing your feedback. This helps improve our products.

Posted 4 months ago

“The customer service and delivery sucks, I mean really bad. I did not receive my item and reported to customer service but till today my issue isn't solve.”

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Posted 4 months ago

We're truly sorry about this. I see that the refund has been issued. We appreciate you sharing this feedback. It helps improve our service.

Posted 4 months ago

“I bought my items on 11.11. After a week, I was told that 3 of my items are currently not available. The remaining items came after another week... service is slow and its a disappointment the ads continue to run despite products not being available.”

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Posted 4 months ago

Hi Rebecca! We sincerely apologise for the inconvenience caused and thank you for sharing your feedback. This helps improve our service.

Posted 4 months ago

“Should read all the small print on the returnable items.”

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Posted 5 months ago

“I have not yet received anything after 15 days.”

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Posted 5 months ago

We're truly sorry for the delay in delivery. I checked your order and it has been finally delivered. We hope you enjoy the products, despite the late delivery.

Posted 4 months ago

Robinsons Sale is rated 4.2 based on 1,750 reviews