Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t even received my order up till now. It’s been more than 10 days. I placed my order on Feb 23rd, and it’s March 6 now, still haven’t received.”

Helpful Report

Posted 2 years ago

Hi Sufilla! We are very sorry to hear about the delay in receiving your order. It is not the experience we intended for you, and we apologize. Our customer service has reached out through email. Kindly check your inbox. We will make sure this will be handled properly.

Posted 2 years ago

“Contacted Robinsons customer support and they said the mattress is in stock and will deliver within 3 to 5 days. After purchasing, was informed by their supplier that it was 6 to 8 weeks. Bad customer experience! Also very peculiar was why Robinsons did not contact me on the delay but it was their supplier (Mega Furniture) that contacted me on the mattress.”

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Posted 2 years ago

Hi Mark! Thank you for taking the time to share with us your feedback. We apologise that the delivery took longer than expected. We completely understand how disenchanting it must feel when promises are not kept. We take customer service seriously and strive to provide great customer experiences. Again, we appreciate your feedback, this is helpful in improving our services.

Posted 2 years ago

“Robinson online don’t even deserved 1 star, your online platform is suck and the customer services specialist (Rowena) don't even reply me after I express my disappointment! I made my first order (#0158042) with Robinson, that my worst and nightmare for my online shopping experience! Bought two long sleeves shirt, sent one long shirt only for me and unsealed parcel, look very cheapskate and ugly! Upon I checked, was told the other one out of stock but not updated in system or told by supplier/warehouse! What a best services or reply, what my time to check and find out my missing item! Robinson used to be very good and reputation brand name, but nowadays I don’t think you are still there at this level! If you don’t improve such a lousy services and online platform or your supplier chain, good luck for Robinson future! I’m definitely not shop with Robinson online anymore!”

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Posted 2 years ago

Thank you for your honest feedback regarding your experience with Robinson Sale, Gee. We understand that it is discouraging to receive incomplete orders and an inadequate response from our customer services team. Our team is committed to delivering satisfactory service to our customers and it is clear that we have yet to meet your expectations. We assure you that this issue is being addressed by our customer service team and that corrective measures have been put in place to prevent such occurrences in the future. We apologise for any inconvenience you have experienced. We value your opinion and we appreciate your taking the time to let us know about your experience.

Posted 2 years ago

“I bought two supposedly Hillcrest cotton bedsheets which turned out to be microfibre. I wrote in on same day last week but nobody got back to me . Ref: 58919-1. Description online said the bedsheets r made from cotton but it turns out to be made of microfibre”

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Posted 2 years ago

“I have placed an order on 31Jan but have not receive the delivery till today 10Feb. Very disappointed.”

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Posted 2 years ago

“i've order 2 weeks ago and I haven't received any confirmation of my purchase and when is going to be delivered. It was a gift and was not delivered yet.”

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Posted 2 years ago

“Item shown on website is not the item delivered. Despite mistake made, item is still displayed on website. Customer service officer persists on emailing despite request to return call to expedite processing”

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Posted 2 years ago

Hi Ruth! We're sorry to know that it took longer than expected to resolve your concern. We agree, if doing a call makes the process faster, then a call should have been made. We'll make sure our customer service team, knows about this. Also, the website has been updated.

Posted 2 years ago

“Hi I did not receive my order and when I wrote in to check on it I was ignored. Please do contact me regarding this”

Helpful Report

Posted 2 years ago

Hi Amanda! Sorry to hear about this. Please make sure when reaching out, the email should be sent to support@robinsons.com.sg. Also, kindly check your inbox, our customer service team has sent you an email. Look into your junk or spam mail too, if you do not find it in your inbox.

Posted 2 years ago

“Poor customer service. Didn't even receive my products after weeks of waiting.”

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Posted 2 years ago

“Despite requesting delivery to call and ensure delivery is done to me in person because the last purchase from Robinson was left outside my house next to road side, the delivery service did not. When I eventually receive the "goods delivered" message, I called, and could not find the item left outside, and marked then "lost item" in the delivery report. Noone contacted me to enquire the situation. The item is ~ S$30, so I am not going to spend my time for the problem caused by unprofessional delivery service that Robinson has engaged - but I will NEVER place my order from Robinson again. Even low-cost delivery - FoodPanda, Deliveroo, NTUC, Oddle, Amazon etc called to ensure clients are informed and receive items. Completely irresponsible personnel impacting trust in purchase.”

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Posted 2 years ago

Hi KK! We're very sorry to hear about this. Our customer service team has called you and we will resolve your concern from there.

Posted 2 years ago

“I wanted to return the item as it does not fit my balcony railing. Information on the website on how to return the item was not useful. Finally, I figured out that I need to log a case using the online form, however, till now, I’ve not heard from anyone. This is totally not what I have expected of robinsons.”

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Posted 2 years ago

Hi there! Please email us at support@robinsons.com.sg, we'll help with your return.

Posted 2 years ago

“Have not receive my order after 7 business days although the order confirmation says 3-5 business days. I also did not hear from Robinsons regarding delayed delivery. I have written in to enquire and am still waiting for their reply. Disappointing.”

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Posted 2 years ago

We're very sorry for the delay. I see that it has been delivered yesterday.

Posted 2 years ago

“Bad packaging of the last item received which is the leggings. There is no outer packaging besides the plastic covering the leggings.”

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Posted 2 years ago

Hi there! Thank you for sharing your feedback. Our ears are on the ground, constantly listening to our customers' feedback, and suggestions. We believe that through this, we will be able to provide a world-class online shopping experience to you.

Posted 2 years ago

“Hi there. I dropped a note to say that I did not receive the complete order but there was no response from Robinson and I had emailed twice. There is a missing item in the delivery. Please advise. Thanks.”

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Posted 2 years ago

“Part of My order on 23 Dec still has not arrive today. More than 5 business days. Robinson customer service (by mail chat) said they check on 30 Dec, but still no reply. Very disappointed.”

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Posted 2 years ago

Hi KkH! Although this has been sorted out by our Customer Service Team, we' d like to extend our sincere apologies. We'll surely work better to improve on our service.

Posted 2 years ago

“4 bedsheets ordered and only 1 shipped. No update on out of stock status til enquiry from customer. Gonna be the 1st and last time ordering from Robinsons Online.”

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Posted 2 years ago

“Bad service. I wrote in on 18 Dec on the missing item in the order and sent in an image of the order received from Robinsons. I have requested for a return and refund as only a partial order was fulfilled if they are unable to send me the missing item. I have yet to hear from Robinsons except they will feedback to the vendor (23 Dec). I replied to their email and informed that my case was closed.”

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Posted 2 years ago

“Until now i havent recieved the item i purchased and its been more than 10 days. I have sent a lot of follpw up emails regarding the issue but there was no response on the last email i sent.”

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Posted 2 years ago

“I ordered my husband a Christmas present that was marked delivered but never arrived. I brought it to the customer service attention and each time someone said they would get back to me, they haven’t. Am I, as the customer expected to be the one chasing Robinsons for answer when they are the ones that have not provided the product/service they have promised to when I made the purchase? Chasing them to rectify this situation has made the whole experience very unpleasant and frustrating. Will most definitely NOT be purchasing anything from them again. It’s been 5 days since the failed delivery… let’s see how it’ll take for this situation to be rectified.”

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Posted 2 years ago

“My event is last weekend and I am still waiting for the delivery I tried to reach out to your customer service who cannot help and asked me to contact Qexpress. So no choice, I tried to Qexpress but no one picked up the call after waiting for 20-30mins. So overall, much as I still wish to believe in the Robinson brand and service, I have not seen anything satisfactory. Can you refund me? You have done nothing but wasted my time.”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews