Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Wrong product was sent. Been a week still resolving the issue. Was told the product listing is incorrect but it still wasn't updated the last I checked. Quite a waste of time.”

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Posted 2 years ago

“Website is not up to date. Allowed me to buy an item and a few days later told me it was out of stock. They continue to show it available on their website and you can still buy it. Waste of time and I have to track to see if I got the refund. They continued to email me as if I got the product as well.”

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Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“Over price item”

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Posted 2 years ago

“I put in an order of 4 items on 06 Jun 2022. After making the payment, I was informed that one of the items is out of stock and a refund will be made to my payment credit card. After 2 weeks, I did not see the refund on my card and I wrote to both Robinson & Bank, which both are asking me to check with each other. I am the only person running around both parties on this discrepancy and I am not sure which party is not executing their job properly. This makes me feel like the online purchasing process with Robinson is cumbersome and very inconvenient.”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thanks for your patience and understanding.

Posted 2 years ago

“I still havent got my order ...It has been nearly 1 month..”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“I still haven’t received my order. This is unacceptable!”

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Posted 3 years ago

“Order confirmed for carpet and payment made. Someone even called me to arrange for delivery. When I called back to confirm delivery time 2 days later I was then told item was out of stock. No notification prior and no one from Robinsons even bothered to email or call me proactively. Worst online platform and customer service of all time. If I could rate anything lower than 0 I would have. Blessing in disguise: price of carpet after sale/discount is double of what I found on another online shipping site!”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“purchased items when it was on sale, shared with friends because it was a good deal. didnt ship for 1 week, cancelled my order when i asked because 'out of stock'. why list them in the first place and if i didnt say anything they probably would have kept the money.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“I’ve just called the customer service since my order (made last May 11) has yet to arrived. I just happened to know that the reason of the delay is because there is no stock of the items and my order will be cancelled because there is no definite time on when the items will be restocked. It is a very sad experience for me since I did informed my brothers that I will have give them the gaming mouse as presents. How unfortunate.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We will ensure to take the necessary actions with the supplier regarding this. Thanks for your patience.

Posted 3 years ago

“Sorry to say that I am not happy as the mat from charles millen, colour came out....”

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Posted 3 years ago

Hi Seak, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can tell us more about your experience at support@robinsons.asia

Posted 3 years ago

“I ordered 2 items but both were cancelled as they were out of stock . It was a waste of time to go through the things and soend time on ordering. I will never order again”

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Posted 3 years ago

“I ordered a decanter set on 22nd April and I received an email on 4th May to say that my order has been cancelled because you ran out of stock. Why did you take so long to inform me when the order was meant as a wedding gift? The wedding was held on 30th April. On 2nd May I wrote an email to check on my order. This is ridiculous and unacceptable, but there’s nothing I can do but to receive the worse ever service from online purchase. It has caused much embarrassment.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“My white bedsheets came stained. And the stains cannot be removed!”

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Posted 3 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let us know more by sending an email to support@robinsons.asia We will be asking questions on how did you wash your bedsheets etc.

Posted 3 years ago

“Goods sent from different warehouses,that lead to different delivery pace (items not completely received yet btw). Notably, i've ordered peppermint essential oils, but were sent Lavender & Bergamot instead...”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We have arranged a replacement for the incorrect items. Thanks for your patience.

Posted 3 years ago

“took two weeks to deliver a single item in singapore.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Very bad experience. Ordered an xnihilo bag which was shipped from AU. No delivery after almost 1 week and when checked with CS officer, there’s a disconnection and kept telling me that it’s “on its way” and this update was under AU post. In actual fact, the parcel was already passed to local carrier speedpost and there was a problem with my delivery. They had no idea that it was passed to the local carrier when it has stated clearly under the status of AU post. I had to call up speedpost personally to arrange for a redelivery else, the parcel will be returned to AU. Be very careful with their overseas order.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“I ordered 5 boxes of hair masks. Only 2 arrived. No hotline to call, live chat does NOT work, only virtual assistance with limited response. Finally found an email to write to, and they replied that my remaining 3 boxes will be sent to me by a certain date. That date has passed 4 days ago and still nothing!!!!”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“3 weeks have passed and I'm still waiting for LA Gourmet's 34 com wok and 24cm pan. Last week, Mikael of Customer Service, said on Monday they would be delivered by the supplier by Wedenesday or Thursday. Will not buy online from Robinsons ever again. Takes too long for delivery.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologise for the delay and for the inconvenience that this has caused you.

Posted 3 years ago

“Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”

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Posted 3 years ago

“Items were out of stock and order should have been cancelled but I was not informed. Ended waiting for so long for nothing”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews