Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.