Very bad experience. Ordered an xnihilo bag which was shipped from AU. No delivery after almost 1 week and when checked with CS officer, there’s a disconnection and kept telling me that it’s “on its way” and this update was under AU post. In actual fact, the parcel was already passed to local carrier speedpost and there was a problem with my delivery. They had no idea that it was passed to the local carrier when it has stated clearly under the status of AU post. I had to call up speedpost personally to arrange for a redelivery else, the parcel will be returned to AU. Be very careful with their overseas order.