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Robinsons Sale Reviews

4.2 Rating 1,755 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve just called the customer service since my order (made last May 11) has yet to arrived. I just happened to know that the reason of the delay is because there is no stock of the items and my order will be cancelled because there is no definite time on when the items will be restocked. It is a very sad experience for me since I did informed my brothers that I will have give them the gaming mouse as presents. How unfortunate.”

Posted 1 year ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We will ensure to take the necessary actions with the supplier regarding this. Thanks for your patience.

Posted 1 year ago

“Sorry to say that I am not happy as the mat from charles millen, colour came out....”

Posted 1 year ago

Hi Seak, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can tell us more about your experience at support@robinsons.asia

Posted 1 year ago

“I ordered 2 items but both were cancelled as they were out of stock . It was a waste of time to go through the things and soend time on ordering. I will never order again”

Posted 1 year ago

“I ordered a decanter set on 22nd April and I received an email on 4th May to say that my order has been cancelled because you ran out of stock. Why did you take so long to inform me when the order was meant as a wedding gift? The wedding was held on 30th April. On 2nd May I wrote an email to check on my order. This is ridiculous and unacceptable, but there’s nothing I can do but to receive the worse ever service from online purchase. It has caused much embarrassment.”

Posted 1 year ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 1 year ago

“My white bedsheets came stained. And the stains cannot be removed!”

Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let us know more by sending an email to support@robinsons.asia We will be asking questions on how did you wash your bedsheets etc.

Posted 2 years ago

“Goods sent from different warehouses,that lead to different delivery pace (items not completely received yet btw). Notably, i've ordered peppermint essential oils, but were sent Lavender & Bergamot instead...”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We have arranged a replacement for the incorrect items. Thanks for your patience.

Posted 2 years ago

“took two weeks to deliver a single item in singapore.”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“Very bad experience. Ordered an xnihilo bag which was shipped from AU. No delivery after almost 1 week and when checked with CS officer, there’s a disconnection and kept telling me that it’s “on its way” and this update was under AU post. In actual fact, the parcel was already passed to local carrier speedpost and there was a problem with my delivery. They had no idea that it was passed to the local carrier when it has stated clearly under the status of AU post. I had to call up speedpost personally to arrange for a redelivery else, the parcel will be returned to AU. Be very careful with their overseas order.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 2 years ago

“I ordered 5 boxes of hair masks. Only 2 arrived. No hotline to call, live chat does NOT work, only virtual assistance with limited response. Finally found an email to write to, and they replied that my remaining 3 boxes will be sent to me by a certain date. That date has passed 4 days ago and still nothing!!!!”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“3 weeks have passed and I'm still waiting for LA Gourmet's 34 com wok and 24cm pan. Last week, Mikael of Customer Service, said on Monday they would be delivered by the supplier by Wedenesday or Thursday. Will not buy online from Robinsons ever again. Takes too long for delivery.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologise for the delay and for the inconvenience that this has caused you.

Posted 2 years ago

“Insane delivery with multiple screw-ups from same supplier (Sukin). 1) 1st delivery came with (a) missing bags and (b) incorrect quantity. (2) 2nd delivery for missing items came with yet another incorrect quantity. (3) 3rd delivery finally arrived with the outstanding items all accounted for. Despite all the above frustration, what’s more disastrous was there was NO formal apology/compensation from Robinsons Management-in-charge for such a horrendous shopping experience, despite your CS staff (Mikael) had informed that she would raise the matter up to the mgmt team and followed the SOP to apologise & rectify. It clearly showed the lack of commitment from Robinsons Management for the lacklustre attitude for its customers’ undesirable shopping experience. Neither was there any effort or attempt to reach out to the customer to salvage the damaged reputation and trust for the disappointment and frustration with your online shopping platform. Never once had I encountered such terrible and outrageous experience with Robinsons when it was still alive. Indeed, the reputation, brand and faith in Robinsons are dead.”

Posted 2 years ago

“Items were out of stock and order should have been cancelled but I was not informed. Ended waiting for so long for nothing”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“The bedsheet set delivered was of a wrong colour. Robinsons agreed to exchange for the correct one. However, after waiting a number of days, supplier told Robinsons there is no stock. I asked for a return and refund. The supplier sent someone to collect on Tuesday and told me they would acknowledge that they have received the item. To-date I have not heard from them. I really hope the refund will be done promptly. I am very disappointed.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please be informed that the refund has been processed and will take 7-14 days for it to be credited.

Posted 2 years ago

“I have been shopping at Robinsons for two decades now and have never been disappointed until recently. I had recently bought a number of items online including hand towels but to my dismay, the hand towels after washing in my washing machine, there were lots of small material fibres (dropped from the hand towels) all over the rest of the clothes being washed together. I provided feedback through the online Live Chat and she (the agent) said she will get back to me but they never did. I even sent a few photo as proof of how much fibres dropped and were all over the place. Firstly, first time I had encountered such poor quality product from Robinsons and secondly, the after sales service is simply horrendous! They just ignored the whole issue. Till today, I still kept those towels untouched and unused as I'm worried that more fibres will drop.”

Posted 2 years ago

“unhappy experience- Ordered my goods. No idea when is exact delivery date. Had to follow up twice. Still have not received my order.”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Logistics need improvement. Delivery was unreliable, messed up and confusing.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please tell us more about the experience that you had? Looking forward to seeing your email at support@robinsons.asia

Posted 2 years ago

“The cutting board that was delivered looked like old stock... This is the first time I'm ordering from Robinsons and I will not order again as I am not sure of the quality of your items.”

Posted 2 years ago

Hi Pauline, thanks for the feedback. We would like the opportunity to talk and investigate your feedback further. Please send us an email at support@robinsons.asia and send a picture of the item that you have received. Thanks and looking forward to receiving your email.

Posted 2 years ago

“Poor customer service. My original order was $717.09, after $10 CNY discount for purchase over $100. Robinsons made errors and is unable to fulfill all my orders. So after delays and repeated follow ups, some of my orders were cancelled by Robinsons and refunds were made. Out of the original $10 discount, Robinsons have deducted a total of $3.89. $338.18 of my initial order was fulfilled. This value far surpasses the full $100 threshold to qualify for the full $10 discount. But I ended up with only $6.11 discount, instead of $10. Essentially, I have been short-changed from this whole experience, through no fault of my own. Then my complaint above was ignored.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please send us an email at support@robinsons.asia along with the order number that you are referring to. We can only see 1 paid order. Looking forward to your email.

Posted 2 years ago

“no eta on the order - took a long time to arrive”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 2 years ago

“I m very disappointed. Ordered a robot vaccuum cleaner on 31st Jan. 1st and 2nd public holidays. So it was ok. I called the customer service on 4th Feb, they said delivery usually takes 3 to 5 business days and my order will arrive on the 9th or 10th Feb, only to receive an email on the 7th Feb saying that the item is not in stock anymore and my order has been cancelled.”

Posted 2 years ago

Hi Manikandan, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We apologise for the inconvenience that this has caused you. We'll ensure that this will not happen again in the future. Thanks for your patience.

Posted 2 years ago

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Robinsons Sale is rated 4.2 based on 1,755 reviews