Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,755 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Didn't even receive my products after weeks of waiting.”

Helpful Report

Posted 1 year ago

“Despite requesting delivery to call and ensure delivery is done to me in person because the last purchase from Robinson was left outside my house next to road side, the delivery service did not. When I eventually receive the "goods delivered" message, I called, and could not find the item left outside, and marked then "lost item" in the delivery report. Noone contacted me to enquire the situation. The item is ~ S$30, so I am not going to spend my time for the problem caused by unprofessional delivery service that Robinson has engaged - but I will NEVER place my order from Robinson again. Even low-cost delivery - FoodPanda, Deliveroo, NTUC, Oddle, Amazon etc called to ensure clients are informed and receive items. Completely irresponsible personnel impacting trust in purchase.”

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Posted 1 year ago

Hi KK! We're very sorry to hear about this. Our customer service team has called you and we will resolve your concern from there.

Posted 1 year ago

“I wanted to return the item as it does not fit my balcony railing. Information on the website on how to return the item was not useful. Finally, I figured out that I need to log a case using the online form, however, till now, I’ve not heard from anyone. This is totally not what I have expected of robinsons.”

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Posted 1 year ago

Hi there! Please email us at support@robinsons.com.sg, we'll help with your return.

Posted 1 year ago

“Have not receive my order after 7 business days although the order confirmation says 3-5 business days. I also did not hear from Robinsons regarding delayed delivery. I have written in to enquire and am still waiting for their reply. Disappointing.”

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Posted 1 year ago

We're very sorry for the delay. I see that it has been delivered yesterday.

Posted 1 year ago

“Bad packaging of the last item received which is the leggings. There is no outer packaging besides the plastic covering the leggings.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback. Our ears are on the ground, constantly listening to our customers' feedback, and suggestions. We believe that through this, we will be able to provide a world-class online shopping experience to you.

Posted 1 year ago

“Hi there. I dropped a note to say that I did not receive the complete order but there was no response from Robinson and I had emailed twice. There is a missing item in the delivery. Please advise. Thanks.”

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Posted 1 year ago

“Part of My order on 23 Dec still has not arrive today. More than 5 business days. Robinson customer service (by mail chat) said they check on 30 Dec, but still no reply. Very disappointed.”

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Posted 1 year ago

Hi KkH! Although this has been sorted out by our Customer Service Team, we' d like to extend our sincere apologies. We'll surely work better to improve on our service.

Posted 1 year ago

“4 bedsheets ordered and only 1 shipped. No update on out of stock status til enquiry from customer. Gonna be the 1st and last time ordering from Robinsons Online.”

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Posted 1 year ago

“Bad service. I wrote in on 18 Dec on the missing item in the order and sent in an image of the order received from Robinsons. I have requested for a return and refund as only a partial order was fulfilled if they are unable to send me the missing item. I have yet to hear from Robinsons except they will feedback to the vendor (23 Dec). I replied to their email and informed that my case was closed.”

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Posted 1 year ago

“Until now i havent recieved the item i purchased and its been more than 10 days. I have sent a lot of follpw up emails regarding the issue but there was no response on the last email i sent.”

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Posted 1 year ago

“I ordered my husband a Christmas present that was marked delivered but never arrived. I brought it to the customer service attention and each time someone said they would get back to me, they haven’t. Am I, as the customer expected to be the one chasing Robinsons for answer when they are the ones that have not provided the product/service they have promised to when I made the purchase? Chasing them to rectify this situation has made the whole experience very unpleasant and frustrating. Will most definitely NOT be purchasing anything from them again. It’s been 5 days since the failed delivery… let’s see how it’ll take for this situation to be rectified.”

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Posted 1 year ago

“My event is last weekend and I am still waiting for the delivery I tried to reach out to your customer service who cannot help and asked me to contact Qexpress. So no choice, I tried to Qexpress but no one picked up the call after waiting for 20-30mins. So overall, much as I still wish to believe in the Robinson brand and service, I have not seen anything satisfactory. Can you refund me? You have done nothing but wasted my time.”

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Posted 1 year ago

“Upset with the way Robinson refund me because the products out of stocks. Refund me not the full amount. I have to spent $150 to get a extra discount of $25. When it is not my fault that you are out of stocks, you did not give me the full $25 discount. Disappointed.”

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Posted 1 year ago

“1. Order was accepted and payment collected when the item was out of stock. This is totally unacceptable. 2. Refund was very slow and took a while after the item was confirmed no stock. Payment should be refunded immediately when confirm no stock. 3. Had very bad customer experience for my first order. 4. Am a very unhappy customer after purchase. 5. Promise will never buy again from Robinsons. 6. Bye!”

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Posted 1 year ago

“Send the wrong size of fitted sheet. One order but send in 2 batches”

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Posted 1 year ago

“I have been a loyal customer of Robinsons for 35 years. I am very, very disappointed with the utter lack of quality control for this purchase.”

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Posted 1 year ago

“The product definitely ok , but your delivery person.. threathen me if i report it to you with the incident that happened. Dont use Your delivery agency anymore.”

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Posted 1 year ago

Hi Vonny! We're truly sorry to hear about this. We do not condone this kind of behavior from our delivery service partner. We sent you an email to get more details. Surely, we will have this courier handled accordingly. Again, we sincerely apologise for what happened.

Posted 1 year ago

“Very bad.... i have not receive the delivery since 10 Nov 2022 till today 29 nov!!”

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Posted 1 year ago

“Supplied the wrong size of underwear and then claimed that they couldn’t accept a return - very disappointed”

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Posted 1 year ago

“I do not have an good experience at all and ”felt” cheated.”

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Posted 1 year ago

Robinsons Sale is rated 4.2 based on 1,755 reviews