Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,755 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received anything after 15 days.”

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Posted 5 months ago

We're truly sorry for the delay in delivery. I checked your order and it has been finally delivered. We hope you enjoy the products, despite the late delivery.

Posted 5 months ago

“Material very bad cutting was totally rubbish never buy from Robinson anymore regret😡”

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Posted 6 months ago

“Item out of stock but still let me purchase and after ordering than say its out of stock after 1 week of waiting”

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Posted 6 months ago

Hi Aaron. We're very sorry to hear about your experience with the Robinsons. It's understandable that you feel frustrated about the item being out of stock but still being let to purchase it and the long wait after you ordered. We thank you for taking the time to give us your valuable input. This is helpful in improving our services.

Posted 6 months ago

“the bag has a dent in the back”

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Posted 7 months ago

“Product great, but Robinsons ordering and delivery lead time unacceptable. It took 8 working days from time of order. I subsequently found another online supplier who was able to deliver same product in 2 days for same price. This is not the first time I've had issues with Robinsons slow delivery of product. And the service from their chosen logisitcs, Ninja Van, is also sub-standard by comparison with every other delivery service in Sg. They cannot give you a delivery time more accurate than 9am to 10 pm. How ridiculous is that in 2023! I will never order from them again.”

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Posted 8 months ago

Thank you so much for your feedback, Kevin! We really appreciate you taking the time to let us know about your experience and apologize for the issues that you encountered. We take any issue of poor delivery time seriously and we will make sure to look into this. Once again, thank you for your feedback, Kevin.

Posted 7 months ago

“Only after waiting for 10 days and continuous tracking, I was informed that you ran out of stock. I wasted time and effort for nothing. Why have you accepted my order when you have no stock? Your price was higher than other online stores and on top of that, you added 8% GST making it even mor expensive! Very bad experience for me.”

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Posted 8 months ago

“The duvet cover is stained yellow all over . I sent an email a week ago to ask for refund and pick up . No response . 97293494. I leave my post on Instagram”

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Posted 9 months ago

Hi Lynn! We're very sorry to hear about this. We did receive a call from you last Friday and an email, which our customer service has responded, but have not received a response from you. I could see that you are using 2 different email addresses, please check on your msn email, that's where we received and responded to your email.

Posted 9 months ago

“The buying experience is unpleasant. One of the shampoo was half filled while another item was dried up. Vendor seems to be giving expired or old goods. I tried to ask for exchange and waited whole day nothing happened. I have to email and called to rearrange again. There was Robinson dollars rewarded but cannot use in conjunction with the promo code. Very lousy. Your product selection is lousy too. Nothing much to buy and many are unknown brands.”

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Posted 10 months ago

Hi there! We're truly sorry for this experience. We checked your case and see that the shampoo has been replaced and the other item, the mask, is actually not dried up, the texture is how it should be. Also, thank you for your feedback on our rewards points. This is helpful in improving our service.

Posted 10 months ago

“In order to ensure customer service in person or online is top-notch, Robinsons need to think about the current training curriculum. Robinsons has a Branding that most Singaporeans know of therefore Customer Service online should reflect as such. It's a shame at the moment, feels like the Customer Service online is NOT on par with shopping in person. Hoping HR would think carefully about this feedback. Do check the information loaded on the website, should reflect what's on the product spec and the Customer Service officer should be notified in advance of any changes to the information especially for electronic goods. Saves a lot of useless communication between a paying customer and a clueless Customer Sevice officer.”

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Posted 11 months ago

Hi Arni! Thank you for taking the time to provide such a comprehensive and insightful review. We are really grateful for your honest feedback and we appreciate you letting us know your experience. This is helpful in improving our services. We see that you have an ongoing private conversation with one of our support. We will continue to assist you and get you the best resolution there is. Once again, thank you very much for taking the time to write such a thorough review and helping us improve our customer service. We sincerely value your input.

Posted 11 months ago

“the earphones are faulty”

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Posted 1 year ago

Hi Nick! We're truly sorry for this. We will make this right. Our customer service team has sent you an email yesterday. Kindly check and revert, so we can assist further.

Posted 1 year ago

“Delivered faulty product and is taking excessively long to get back with a reply. Very disappointed with the service rendered.”

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Posted 1 year ago

Hi there! We're truly sorry for the delay. As discussed privately, the exchange will be completed as scheduled. Also, please know that this feedback is much appreciated. It's helpful in improving our services.

Posted 1 year ago

“I had the absolutely worst shopping experience and customer service here in robinson. Am definitely not coming back every again.”

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Posted 1 year ago

Thank you for taking the time to let us know about your experience with Robinsons. As discussed privately, we appreciate your interest with our promotions, and we're sadden that you're unable to catch our Buy1Get1 Free promotion on time. We sent you an email with a special voucher that you may use on your next purchase. We hope that you'd still give Robinsons another try.

Posted 1 year ago

“I haven’t even received my order up till now. It’s been more than 10 days. I placed my order on Feb 23rd, and it’s March 6 now, still haven’t received.”

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Posted 1 year ago

Hi Sufilla! We are very sorry to hear about the delay in receiving your order. It is not the experience we intended for you, and we apologize. Our customer service has reached out through email. Kindly check your inbox. We will make sure this will be handled properly.

Posted 1 year ago

“Contacted Robinsons customer support and they said the mattress is in stock and will deliver within 3 to 5 days. After purchasing, was informed by their supplier that it was 6 to 8 weeks. Bad customer experience! Also very peculiar was why Robinsons did not contact me on the delay but it was their supplier (Mega Furniture) that contacted me on the mattress.”

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Posted 1 year ago

Hi Mark! Thank you for taking the time to share with us your feedback. We apologise that the delivery took longer than expected. We completely understand how disenchanting it must feel when promises are not kept. We take customer service seriously and strive to provide great customer experiences. Again, we appreciate your feedback, this is helpful in improving our services.

Posted 1 year ago

“Robinson online don’t even deserved 1 star, your online platform is suck and the customer services specialist (Rowena) don't even reply me after I express my disappointment! I made my first order (#0158042) with Robinson, that my worst and nightmare for my online shopping experience! Bought two long sleeves shirt, sent one long shirt only for me and unsealed parcel, look very cheapskate and ugly! Upon I checked, was told the other one out of stock but not updated in system or told by supplier/warehouse! What a best services or reply, what my time to check and find out my missing item! Robinson used to be very good and reputation brand name, but nowadays I don’t think you are still there at this level! If you don’t improve such a lousy services and online platform or your supplier chain, good luck for Robinson future! I’m definitely not shop with Robinson online anymore!”

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Posted 1 year ago

Thank you for your honest feedback regarding your experience with Robinson Sale, Gee. We understand that it is discouraging to receive incomplete orders and an inadequate response from our customer services team. Our team is committed to delivering satisfactory service to our customers and it is clear that we have yet to meet your expectations. We assure you that this issue is being addressed by our customer service team and that corrective measures have been put in place to prevent such occurrences in the future. We apologise for any inconvenience you have experienced. We value your opinion and we appreciate your taking the time to let us know about your experience.

Posted 1 year ago

“I bought two supposedly Hillcrest cotton bedsheets which turned out to be microfibre. I wrote in on same day last week but nobody got back to me . Ref: 58919-1. Description online said the bedsheets r made from cotton but it turns out to be made of microfibre”

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Posted 1 year ago

“I have placed an order on 31Jan but have not receive the delivery till today 10Feb. Very disappointed.”

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Posted 1 year ago

“i've order 2 weeks ago and I haven't received any confirmation of my purchase and when is going to be delivered. It was a gift and was not delivered yet.”

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Posted 1 year ago

“Item shown on website is not the item delivered. Despite mistake made, item is still displayed on website. Customer service officer persists on emailing despite request to return call to expedite processing”

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Posted 1 year ago

Hi Ruth! We're sorry to know that it took longer than expected to resolve your concern. We agree, if doing a call makes the process faster, then a call should have been made. We'll make sure our customer service team, knows about this. Also, the website has been updated.

Posted 1 year ago

“Hi I did not receive my order and when I wrote in to check on it I was ignored. Please do contact me regarding this”

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Posted 1 year ago

Hi Amanda! Sorry to hear about this. Please make sure when reaching out, the email should be sent to support@robinsons.com.sg. Also, kindly check your inbox, our customer service team has sent you an email. Look into your junk or spam mail too, if you do not find it in your inbox.

Posted 1 year ago

Robinsons Sale is rated 4.2 based on 1,755 reviews