Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items. The egg cooker is the only one linked to this review: surprise, surprise, the other items is not linked in the review invitation I received via email. The other item in the delivery, a very expensive pressure cooker/air fryer combo (KITH 17-IN-1 MULTIFUNCTIONAL PRESSURE COOKER & AIR FRYER), was not delivered on time because the courier lied and said delivery hadn't been possible (it was being delivered to the school where I work, and was most definitely open and accessible for deliveries at the time the courier said otherwise). In any case, the item was returned to Robinsons, was then resent, and today I tried the item for the first time. It malfunctioned and began emmitting smoke. I had to put it in the rubbish because it was also impossible to open to even try to remove the food inside. I am in Singapore and it is too much of a bother to try to haggle for a refund or return (especially since the cooker was malfunctioning, smoking, and contained food it was impossible to remove because it wouldn't open). Service/delivery was terrible and expensive item malfunctioned the first time I used it.”

Helpful Report

Posted 8 months ago

Hi Emily! Thank you so much for taking the time to share your feedback about your recent experience with Robinsons. We sincerely apologise for the issues you encountered with your order. Please know that we take your concerns seriously, and we would like to improve your experience in any way we can. Our customer service team has reached out to you through email to rectify the issue. Once again, we are truly sorry for the trouble. We promise to make this right for you.

Posted 8 months ago

“I hv been asking your staff to pick up my towel and till npw no one has come forward to do so, this is bad service”

Helpful Report

Posted 9 months ago

Hi, I see that there is a pickup scheduled for today. Kindy wait for the courier and we sincerely apologise for any inconvenience this may have caused.

Posted 8 months ago

“This product is not user friendly... 4 person, including someone that specialise in audio system have a hard time trying to get this to work but it still failed..”

Helpful Report

Posted 10 months ago

We're sorry to hear about this. Your purchase is covered by 30-days return. If this is defective, we can replace or refund it. You can contact us at support@robinsons.com.sg.

Posted 10 months ago

“Regret buying this bath towels! I bought 8 bath towels & 4 hand towels for my family. It has so much lint! I've washed 3 times with heavy duty full cycle function 4 bath towels & it still has lint that gets into our eyes. I want to return the remaining 4 bath towels & 2 hand towel but I can't find a simple return option in your website. I do appreciate a reply on my review”

Helpful Report

Posted 10 months ago

Hi Geri! We're so sorry to hear about this. This is unusual. Please respond to our email or send us a separate email at support@robinsons.com.sg, and we'll be glad to cover this with the warranty.

Posted 10 months ago

“Delivery left 2 bottles of oil by the gate, under the hot sun. Unacceptable!”

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Posted 10 months ago

Hi Tay! We're so sorry to hear about that. This is definitely not Robinsons standard. We'll check with our courier to ensure this does not happen again.

Posted 10 months ago

“Do not buy from Robinsons, item purchased was over priced . The brand’s official website was selling at a much cheaper price . This will be my last time buying anything from Robinson . Customer service attitude is arrogant and derisive.”

Helpful Report

Posted 1 year ago

“Please double check source and quality of products listed. I found out too late, the mark-up margins was extremely high in comparison to original shop site and other marketplace sites.”

Helpful Report

Posted 1 year ago

“The chair that I ordered had a tear on the leather. Robinsons is taking very long to respond to replace the chair.”

Helpful Report

Posted 1 year ago

Hi! We're truly sorry about this. The replacement part has been shipped.

Posted 1 year ago

“A terrible experience. Buyer beware. High chair had faux rattan (plastic), yet the price of each chair wasn't cheap. The specs that showed the height of the seat from the floor was wrong and as such, I purchased them, thinking that they were suitable, only to find out upon delivery that they weren't. One of the chairs also had a glaring nick on the chair back. Upon returning to the website, the chairs were not longer available, so I suspect that those could ne previously rejected goods. But this was only the beginning of the 'nightmare'. It took more than 2 weeks of back and forth with the after-sales, generally slow to respond, and their coordination and communication with the delivery personnel was nothing short of poor. Part of the delay due to their claim that the chairs were not re-wrapped in plastic in a satisfactory cmanner, despite knowing that the customer had to unwrap to check the condition and did not have the special materials and tools to wrap it back in its original condition. It was a painstaking process to get $300++ refunded for 2 chairs. Not buying from Robinson's online again. The physical stores had seen better days!”

Helpful Report

Posted 1 year ago

Hi! We're truly sorry to hear about this. We'll definitely look more into the case and make sure it does not happen again.

Posted 1 year ago

“Very very very very…. Bad. No star at all. No stock is a very bad excuse. My order was canceled After 17 days.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologise for the inconvenience. We'll definitely look into this to make sure it does not happen again.

Posted 1 year ago

“Defective product. Poor after sales return arrangement.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback and we're sorry that the return did not go smoothly. We promise to work on this for a better experience. We hope you'll still give Robinsons another try.

Posted 1 year ago

“The night cream has an old musty smell, so does the day cream. Have they reached expiry date. Btw the prints on the masque tube is misaligned. May I get a refund”

Helpful Report

Posted 1 year ago

Hello! We're so sorry to hear about this. We have a 30-day return & refund period and will gladly work with you on this. Please reach out to us at support@robinsons.com.sg.

Posted 1 year ago

“I have to follow to get my product. There were no updates from Robinson about when the product is going to be delivered. But customer service was good and helped to resolve the issue.”

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Posted 1 year ago

Thank you for sharing your feedback Vineet! This helps in improving our services.

Posted 1 year ago

“Hi.. please get in touch with me. After I received the bedsheet set, I didn’t open. And just only took out for washing/use and discovered broken/ torn treads on the quilt cover. That’s quite disappointing.”

Helpful Report

Posted 1 year ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 1 year ago

“The system respond very slow and poor. The item description are very poor not able to understand what is include or not. I want to buy bed sheet instead land up with the blanket. Poor filter as well”

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Posted 1 year ago

Hi KS! We're so sorry about this and thank you for sharing your feedback. This helps in improving our website.

Posted 1 year ago

“Dissapointed with the recent online purchase.”

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Posted 1 year ago

We're so sorry about this! Our customer service team will be in touch to make things right.

Posted 1 year ago

“The tree didn't look like the picture - poor quality and very "platsicky". I immediately asked for return & refund, which I had to chase several times as the website link Robinsons gave "isn't supported any more"... I called them and arranged for them to pick up - which never happened so I had to chase again.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. This helps in improving our product selections and services.

Posted 1 year ago

“It was not delivered yet”

Helpful Report

Posted 1 year ago

We're so sorry to hear about this. We will continue to assist you through our email thread.

Posted 1 year ago

“You are not able to cater to customer expectations of receiving the product the follow day when it’s for emergency usage. Not flexible and dynamic I left for my family trip without the products”

Helpful Report

Posted 1 year ago

Hi Jacq! Thank you for sharing your thoughts. It's helps improve our services.

Posted 1 year ago

“You lost my package and didn’t inform me I had to chase to find out!!”

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Posted 1 year ago

We're so sorry about this. While it has already been sorted, we understand the inconvenience this has caused. We promise to improve our service to serve you better.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews