Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,750 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,750 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok slow delivery”

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Posted 1 week ago

“Always have good deal and give extra disc voucher.”

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Posted 1 week ago

“Item received in good condition on time”

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Posted 2 weeks ago

“Received the cream purchased in bad condition, got in touch with a customer rep and after a few days I got a new cream in perfect condition”

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Posted 3 weeks ago

“Client Services were very helpful. Delivery time was expected. The only issue was the colors which didn't quite match the theme of my room decor. Your illustration showed orange and green (no pink), but what I received was more pink and green (with a little orange)”

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Posted 3 weeks ago

“The only thing is that it wasnt fix on the spot”

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Posted 4 weeks ago

“I am happy with the sale items”

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Posted 1 month ago

“Provided some discounts from buying directly from the brand itself. However the deliver communication is not clear as item not delivered was marked as fufilled when the brand delivery team didn't contact me. Only after speaking to the Robinson hotline, then the brand's delivery team called. Should be more prompt with the estimated time.”

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Posted 1 month ago

Thank you for sharing your thoughts with us. This helps improve our delivery communications.

Posted 1 month ago

“Fast delivery”

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Posted 2 months ago

“Quick delivery. Easy transaction. Happy with my product”

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Posted 2 months ago

“Delivery was fast. Good.”

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Posted 2 months ago

“I liked the experience, however, I feel like I've been bombarded with emails since my purchase.”

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Posted 2 months ago

“The delivery address does not have my house number. The same incident happen to my friend at her condo, the parcel had to be given to mgt office.”

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Posted 2 months ago

“I bought it for my family as a gift, I hope there is an option to leave a message so that the recipient didn't think that the parcel was from a scammer and throw it away.”

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Posted 3 months ago

“The sale is great but delivery was bad. Left the comforter outside house in heavy rain.”

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Posted 3 months ago

“It is rather weird that the order was listed as "Fulfilled" when the items had not been delivered. When I checked with customer service, I was told fulfilled does not mean it has been delivered, but that the order was received and in the process of being delivered. Might be clearer to say "In progress" so customers know that the orders are being processed and delivery is forthcoming.”

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Posted 3 months ago

Thank you for sharing your thoughts. We'll consider this in improving our order status page.

Posted 3 months ago

“I was a member of Robinsons. Thus, seeing it online again made me happy. The usual brands I go for are there. The recent sale was good, but that is if I know and search for the particular brand I wanted. If I had not, I would have missed the sales. Thank you for being around. Please get back to your old customers who had been supporting "The Sale Worth Waiting for". Give them more discount. Would love to see the brand grow again!”

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Posted 3 months ago

Thanks, Leng See! We appreciate your continuous support to Robinsons.

Posted 3 months ago

“Amazing end of year discounts and fast shipping!”

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Posted 3 months ago

“The sale is quite equivalent to those on Shopee platform. However, the packaging is good and better than Shopee 😊”

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Posted 3 months ago

“Like to buy from a trusted merchant like Robinson. However, feel rather sad that those early bird purchases always paid a high price even with the discount... This gave me the feeling that I shall wait till the last few days of Christmas then buy at a very low discounted rate. The website is too risky when you use mobile phone to buy as there are many auto-prompt and no confirmation and you will be treated as you are re-purchasing your last purchase (as not even need to click any payment and it automatically went into purchased and paid. For some heavy items, will be good to indicate the weight for purchase consideration. My recent buy of the frying pan is too heavy to carry with one hand.....”

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Posted 3 months ago

Thank you, Vivian, for taking the time to share your experience. We greatly appreciate your honest feedback and recognise your comments on the early bird prices and website. Your thoughts help improve our services.

Posted 3 months ago

Robinsons Sale is rated 4.2 based on 1,750 reviews